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Minding Your Business: Payment Solutions and Small Business Strategies
In this episode of 'Minding Your Business,' hosts David Praet and Scott Merritt welcome Joel Truss from Paymentum to discuss pressing issues like rising costs and staffing challenges faced by small businesses. Joel shares insights into Paymentum's services, which include payment and communication solutions tailored for a range of industries. The episode also delves into trends like AI and kiosk solutions in optimizing business operations. Joel also touches upon his side business, Avenge Sports, highlighting the importance of sports in teaching business concepts to his children. The session wraps up with Joel's advice on effective communication, building a network of trusted experts, and recognizing employees to ensure business success.
00:00 Introduction and Rising Costs
00:39 Welcome to Minding Your Business
01:24 Meet Joel Truss from Paymentum
01:56 Joel's Background and Family
03:49 About Paymentum and Its Services
07:35 Challenges in Payment Solutions
09:58 AI in Customer Service
14:09 Operational Efficiency in Payments
23:43 Future of Payment Solutions
29:22 Joel's New Business Venture
31:58 Final Advice and Conclusion
Paymentum - https://www.paymentum.net/
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(615) 922-6000
