Beyond the Licence: Lessons from a Global Microsoft E7 Transformation and AI adoption

Ally Ward and Kevin Spence discuss the practical realities of moving 2,500 of 8,000 users from Microsoft E5 to E7, covering migration strategy, agent governance, consumption costs, Entra Suite, and lessons learned from a global legal practice.

• Why E7 is far more than a simple licence swap and the operational complexity behind it

• The hotel room analogy: how unassigned E7 licences impact your E5 capacity

• The double-hop migration process and why the order of operations matters to avoid service desk chaos

• Agent 365's promise versus reality: regional reporting gaps, licensing for agent consumers, and governance challenges

• Entra Suite as a sleeper benefit bundled into E7 and the partial-coverage problem

• The Cowork consumption credit conundrum: 175,000 credits burned in under a month by 20 users, how do you measure value?

• Why agent governance is not an IT problem and needs business-wide engagement

This episode is sponsored by Luware Recording - a cloud compliance recording and analytics solution that helps organisations securely capture, archive, and analyse communications across multiple platforms to meet regulatory requirements.