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00:00:08.800Welcome to the Main Street Pharmacy Podcast.
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00:00:11.839I'm your host, Kevin Hoohan, CEO at Workflow Services.
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00:00:23.359Today I'm terribly excited to be joined by Doug Hoy, Chief Executive Officer of the National Community Pharmacy Pharmacists Association, which represents nearly 20,000 independent pharmacies across the U.S.
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00:00:30.239Doug is a licensed pharmacist who grew up working in his family family's pharmacy before leading NCPA for more than a decade.
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00:00:40.479He also serves on the boards of PTCB, Shure Scripts, CPSN USA, and the World Pharmacy Council, making him one of the most respected voices in community pharmacy policy.
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00:00:42.640Doug, it's great to see you again and thanks for joining me.
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00:00:44.159Yeah, happy to be here, Kevin.
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00:00:45.119Thanks for the invitation.
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00:00:48.960Yeah, and a little note for our listeners, we're in season two of the podcast.
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00:00:58.479We were the ECAPS Watch podcast, but with the evolution of that bill, we've uh we've renamed the podcast to match the bill or the Main Street Pharmacy Podcast.
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00:01:03.759So I had our last guest uh was Mike Weissong, and we kind of teased it, but we we've made it official now.
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00:01:05.519So welcome officially to season two.
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00:01:07.519Thanks for being here, Doug.
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00:01:09.120Yeah, it's my pleasure.
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00:01:12.480This is something super important for the profession.
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00:01:27.280Yeah, but so there's a bunch of things I'm excited to talk about today, but along with the change in name of the podcast that um that was sort of triggered in sort of evolution of the legislation that we've been tracking, which is all a part of delivering clinical services through the pharmacy.
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00:01:32.239But you, I think, have been super involved in what's going on with the legislation and spent time in DC.
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00:01:39.200So I would just love your insight into where you think we are specifically with the Main Street Pharmacy Access Act.
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00:01:43.040Um, I think there's a broader ecosystem of things going on and evolving.
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00:01:49.760But can you just give an update from where you're sitting on what you see around where we are with the act and what you think might happen?
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00:01:54.400Yeah, so of course the act's been kind of bouncing around there for a while.
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00:02:08.240And I would say for those who've been um tracking it for the the years it's been moving around, this is probably the most promising um that that it's been, and the most promising position that it's been.
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00:02:15.120It's it's been um referred to the House Energy and Uh Commerce Committee subcommittee.
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00:02:19.120And uh they are uh taking a look at it.
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00:02:23.919Um uh it has bipartisan support.
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00:02:34.319It's got 128 co-sponsors in the House and 31 co-sponsors in the Senate, and on the on the Senate side, it's 16 Democrats and 15 Republicans.
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00:02:37.680So you know it's shockingly bipartisan.
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00:02:39.439And it's 31 divided by two.
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00:02:50.159You couldn't get a half person in there, so um, and on the on the house side, it's 59 Dems and 69 Republicans, so just almost as as um 50-50 there as well.
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00:02:54.879So very few things bipartisan in this town, and and this is one of them.
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00:02:56.400So it's got a good shot.
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00:03:01.919Um, prospects-wise, maybe something that moves in the in the fall.
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00:03:11.759Um, it's an election year, midterm election year, so that always throws uh a wild card into things as far as how things could play out.
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00:03:14.240Um, but it's it's decently positioned.
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00:03:18.719I mean, there's there's a good shot um that this that that it could be passed this year.
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00:03:19.360Yeah.
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00:03:20.879Yeah, we're excited about it.
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00:03:22.159I mean, it's an interesting thing.
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00:03:33.840And I, you know, I watched um some of the last hearing, and it was really interesting to, you know, I haven't spent that much time um focusing on how you know the lawmaking in our country works.
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00:03:43.280And for something that I was super passionate about and really um interested in, it was interesting to watch that hearing and sort of hear the voices and kind of see how the legislative machine works.
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00:03:51.520And so there's some surprises and some delightful things and some some interesting things, but it was cool to see it move forward and hear some of the voices around it.
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00:03:53.680So, you know, I'm hopeful and optimistic.
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00:03:59.280One of the things that came up a lot in that conversation was that there is a limited scope to this, right?
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00:04:05.919We're not, no states are saying that now all of a sudden pharmacy pharmacists can do things that they weren't able to do before.
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00:04:12.159We're just recognizing that for a big chunk of the population, they're now able to get it covered through the pharmacy, right?
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00:04:16.160Um, with the um, you know, Medicare reimbursement.
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00:04:19.120So I think that's an interesting thing.
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00:04:29.680I am optimistic that this is the first step to broaden scope for more other things and more coverage by um Medicare for other kinds of services.
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00:04:36.639And I know that's an area that you've been one of the loudest, most valuable, and passionate voices on is just access to care through the pharmacy.
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00:04:55.279And there's other things happening there, but tell me a little bit about why you're passionate about that and and what you've seen in terms of the difference a pharmacist can make in better health outcomes and access to care across the country and in a time where we have a provider shortage in general.
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00:04:58.800Yeah, yeah, Kevin, there's there's a there's actually a lot in that question.
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00:05:03.920Uh I I do want to touch on what you talked about as far as what the bill does.
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00:05:08.160And and for especially for our member listeners or independent pharmacy listeners.
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00:05:31.279I mean, this this bill and and you know, chain operators, staff pharmacists, uh, all pharmacists, um, this would allow pharmacists, frankly, to to do some of the things they're already able to do as far as point of care, point of care testing for um a portfolio of different conditions, uh, RSV, COVID, strep, uh things like that.
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00:05:35.839Um and as you said, per state practice acts.
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00:05:38.000So, you know, it's up to the state.
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00:05:44.560The feds are not coming in and over uh usurping um the sovereignty of the the state.
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00:05:51.199So that that's important, I think, from a political standpoint, um, that it's not big brother coming in over states.
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00:06:06.800Um, so for a lot of pharmacists, I mean, this isn't going to be like all of a sudden the skies parted and sunshine comes down and rainbows start going through as you know, as far as payment.
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00:06:11.040It is, though, as you said, a very important first step.
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00:06:17.199It's one of the first ways in which pharmacists would get paid from uh Medicare.
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00:06:27.839And and we need um Medicare, we need Medicare payment because for the most part, with a few exceptions, we pharmacists do not get paid through Medicare.
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00:06:33.279So it is incremental, but every journey starts with the first step.
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00:06:42.639And this would be an important first step, not just a first baby step, it would be a first, you know, big step towards pharmacy payment.
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00:06:46.800And then to your bigger, your broader question, the importance of pharmacists.
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00:07:00.959Pharmacists provide um, of course, with the dispensing services, which often get overlooked, how important the dispensing services are, people just kind of kind of um float by those that, oh, those are you know taken for granted.
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00:07:02.720That is a service.
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00:07:12.319And in addition, pharmacies provide an incredible um healthcare infrastructure for this entire for the entire country.
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00:07:21.680And that's something we want to talk about more is just how important that infrastructure is to the safety and well-being of the entire country.
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00:07:29.920Um, and I know that sounds maybe a little hyperbolic from someone who's, you know, one of the leading advocates for independent pharmacy in the country, but it's true.
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00:07:38.240I mean, so uh, you know, you could take to the small, I think sort of small ball of um you know, pharmacies weren't around.
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00:07:45.439Where does that parent whose kid just got in the poison ivy where where do they go?
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00:07:47.040Or the insect sting?
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00:07:56.000Or hey, I I haven't been able to see my doctor, but I've got this pain in my left shoulder radiating up and down my arm.
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00:07:57.360What should I do?
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00:08:05.040Um, those kind of questions, that kind of infrastructure, if pharmacies weren't there, it would really be damaging to our country.
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00:08:07.120And even from a national defense standpoint.
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00:08:12.160I mean, God forbid, something, you know, an attack on the country or something like that.
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00:08:16.879But pharmacies provide uh a layer of uh of defense.
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00:08:29.199And so I think this the Main Street Pharmacy Act is one step towards recognition of that important vital infrastructure that pharmacies provide to our country.
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00:08:29.519Yeah.
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00:08:32.240And so it's it's an important first step.
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00:08:41.360And like I said, um not to be repeat myself, but every step, every journey starts with a with a first step, and that's what this bill represents.
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00:08:53.440And and getting paid from Medicare Part B is uh would be something that the profession has been trying to do since I've been a pharmacist, which is several decades now.
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00:08:54.080Yeah.
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00:09:00.720And just to highlight one thing, we've talked about it on the podcast a few times, but you sort of mentioned it.
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00:09:10.399Today, there are pharmacists who are offering these services and having insurance companies pay them to do the services for some of their customers.
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00:09:16.639And then another customer comes in who has Medicare and they can't get paid for that customer.
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00:09:29.840Two customers next to each other in line, and there's just a difference in how those two customers can access care in the pharmacy in the same on the same day, in the same hour, in the same store, in the same state.
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00:09:36.240And that I think is to many people, reasonably seems crazy.
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00:09:44.960But like that's the thing that that I think we're excited to like just equality in in a single store from a from a single pharmacy.
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00:09:49.279And so, like it is every time I talk about it and think about it, it's a surprising thing.
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00:09:52.399And so it's just like, man, it seems so non-controversial.
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00:09:54.399And I guess back to the bipartisan support.
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00:09:57.360Like that's that's what's great to see about that.
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00:09:59.600It's just like evening the playing field.
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00:10:00.080Right.
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00:10:05.519And if you think about, you know, so well, to your point, seniors shouldn't be second-class citizens.
00:10:05.679 -->
00:10:07.519I think that's almost an alliteration.
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00:10:09.759Someone more clever can make that an alliteration.
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00:10:12.559Uh, seniors shouldn't be second-class citizens.
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00:10:29.440Um, and not only, not only for that reason, but when they're able to get tested for, you know, again, an RSV or COVID or some of the different conditions that this bill will pay for, that's going to help them get treatment faster.
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00:10:39.279It's going to result in referrals to a to a physician's office or to a prescriber to take some medication, probably, not always to take medication, but very likely.
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00:10:48.639And hopefully uh head off hospitalizations, the the the higher costs, the really big bills that the country pays.
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00:11:00.799So it's both from an equality standpoint and from just smart economics, smart economics and smart healthcare policy, it's it's a smart thing to do.
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00:11:01.679Absolutely.
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00:11:08.080And we we've seen some amazing stories about that, of just the efficiency of delivering care and access to care in the pharmacies.
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00:11:11.759To kind of, I don't know, maybe it's shift up to the next gear a little bit.
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00:11:17.840But talk so the Main Street Pharmacy Access Act lives kind of in the ecosystem of a bunch of different things that are going on.
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00:11:22.720And the thread there, I think, is um the value of care delivery in the pharmacy.
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00:11:25.120There's a bunch of other things that are happening.
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00:11:32.240Before we get into those, I always love to ground um the value in a in a story or two.
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00:11:33.919And I'd love to hear a story of yours.
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00:11:44.720We've had some other folks on the podcast share stories about you know catching a UTI with a patient who was in early and at least guiding her to care, even if you can't do it in the pharmacy.
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00:11:55.039And I heard a great story from one of our pharmacy customers a couple weeks ago where someone was in filling a prescription and they took the time to step back and say, Hey, let's actually do an assessment here.
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00:12:01.120And rather than just fill the prescription and have the had the patient out, have a little bit more of a conversation.
00:12:01.279 -->
00:12:04.399And the patient was saying, Man, I think I'm really doing a good job with this medication.
00:12:04.480 -->
00:12:05.519I'm not exactly sure what it was.
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00:12:06.320I'm not a pharmacist.
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00:12:08.480Sometimes I'm gonna try and play one on TV here.
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00:12:12.799But they said, I'm taking the medication all the time, but gosh, I am just having a terrible time sleeping.
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00:12:13.679I'm waking up.
00:12:13.759 -->
00:12:16.000And the pharmacist said, Okay, hold on, let me take a look.
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00:12:16.320You know what?
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00:12:18.000I think your dose is a little bit high.
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00:12:22.399And the pharmacist was in a state where they were allowed to adjust that dose, right?
00:12:22.559 -->
00:12:30.159And so you think about, and there, I think that conversation was the time that they spent there was covered by insurance, actually, which is great.
00:12:30.559 -->
00:12:32.720And you think about like, well, what does that mean?
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00:12:35.600Think about the lower friction for that patient.
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00:12:44.559They would have had to book an appointment with their doctor, make sure that they get over there, deal with the parking, get in, um, explain all these things to the doctor.
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00:12:50.480It's take time away from work, likely, all those sorts of things, because it's really impacting their life.
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00:12:54.879They're trying to do a good job, they're staying inherent, but they're waking up in the middle of the night, all these sorts of things.
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00:12:59.440And the pharmacist is just so perfectly positioned to understand how the medications work.
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00:13:01.440They've already got an interaction with the patient.
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00:13:06.240The patient is here, it's close to their house, it's open at a time, it's convenient, all those sorts of things.
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00:13:11.919And you talked about the value to the country of the cost of delivering that care.
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00:13:14.559Put those two things side by side, right?
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00:13:25.360Like, which one is better for the healthcare delivery system in our country to provide that guidance and adjustment to the patient in something that's actually making a real difference in their life?
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00:13:25.679Right.
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00:13:30.639That's the kind of story that for me brings it home and it's like, oh, it totally makes sense.
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00:13:33.440Like that is the perfect kind of example.
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00:13:34.639There are so many of them.
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00:13:44.159But I'm curious if there are any that stick out to you that are like, ah, here's just such a great example of how the pharmacist is making a difference in care delivery beyond just dispensing.
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00:13:53.039Yeah, I'll give you a story, but just on on your story with the the medication that was a little bit high and the the pharmacist adjusted it.
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00:13:55.600It's hard to explain.
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00:14:02.080Um but as you're telling that story, pharmacists love that kind of stuff.
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00:14:12.799Like as you're describing it, I'm picturing looking at a patient portfolio going through their medications, like thinking about what the strengths are and what the normal dose is.
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00:14:20.960And we geek out on that kind of of puzzle to try to figure out a solution for it.
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00:14:21.279Yeah.
00:14:21.519 -->
00:14:31.840And just what a I mean, call us, call that wonky or or or or geeky or whatever, but that's a really important skill that pharmacists have.
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00:14:33.360We are the medication experts.
00:14:33.519 -->
00:14:33.759Yep.
00:14:33.919 -->
00:14:36.879We geek out on medications because we're really good at it.
00:14:37.039 -->
00:14:37.200Yeah.
00:14:37.279 -->
00:14:38.879And we're better than anyone else.
00:14:39.039 -->
00:14:42.960And like this is no knock on any other healthcare provider at all.
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00:14:45.440They probably geek out on the things they're good at.
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00:14:45.679Yeah.
00:14:45.840 -->
00:14:53.679But no one, no one is gonna look at that medication port profile the way that we are, the way that we're gonna like, oh, I can't wait to try to solve for this.
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00:15:00.320So sorry, just a little side side geek trail there from the pharmacist side.
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00:15:05.840Um, one of my favorite examples, most recent examples of pharmacists providing care.
00:15:05.919 -->
00:15:15.679And this is part of a pilot um project um that that NCPA is working on in rural health, and the results will be coming out soon.
00:15:15.759 -->
00:15:23.440I'm not supposed to give away all the results um because they're up for peer-reviewed um consideration publication.
00:15:23.600 -->
00:15:42.879But one of the stories from this is um so the pharmacists were uh and and community health workers, so technicians trained as community health workers, which we're very pro and very in favor of, um, helped screen an entire town for AFib.
00:15:43.279 -->
00:15:43.519Okay.
00:15:43.679 -->
00:15:44.960So the entire it was a small town.
00:15:45.279 -->
00:15:54.960It is a small town, 200 people, but 170, I believe it's 170 out of the 200 people in this town got screened for AFib.
00:15:56.000 -->
00:16:00.559How do you for asking for a friend, how do you screen for AFib?
00:16:00.960 -->
00:16:05.360It's actually a pretty, pretty simple um it's with technology.
00:16:05.440 -->
00:16:18.559Um, you it's it's a pretty simple device that um patients you you hook them up and it'll it'll uh measure the rhythm of the heart and can determine if something's out of out of rhythm.
00:16:19.039 -->
00:16:24.080Um and there's a lot of reasons why heartbeat can be out of rhythm, but it can detect that.
00:16:24.240 -->
00:16:30.799Even like some of the smart technology, your smart watches and things like that can have some detection.
00:16:31.440 -->
00:16:39.440But of this hundred, you know, 85% of this little town, uh, everyone was was almost everyone was screened.
00:16:39.519 -->
00:16:42.879I'm not sure who the 30 people are who didn't get screened.
00:16:42.960 -->
00:16:44.960Um they were probably on on vacation.
00:16:45.200 -->
00:16:58.000Um they were able to refer some of those patients to a physician to get screened, to take a look, uh, because AFib is predictive of a lot of other potential conditions.
00:16:58.159 -->
00:17:12.799I mean, there's a there they find that AFib is a risk factor for other other cardiovascular conditions, as well as some neurologic neurological conditions and so uh and and others, other things.
00:17:13.039 -->
00:17:21.920So being able to screen for that can head off a lot of other um major conditions down the road that'll affect quality of life.
00:17:22.160 -->
00:17:24.079So that's just one example.
00:17:24.160 -->
00:17:32.400And so that was a very you know rural area where healthcare providers are often harder to find.
00:17:32.480 -->
00:17:37.200And that pharmacist wasn't trying to pretend to be a doctor.
00:17:37.359 -->
00:17:38.799He or she were not doctors.
00:17:38.880 -->
00:17:41.759We don't want to be doctors, doctors do their thing and they're great at it.
00:17:42.079 -->
00:17:52.640But we were able to screen and triage patients to get to a doctor to get the appropriate treatment from the entire healthcare team, including the pharmacist.
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00:17:53.039Right.
00:17:53.200 -->
00:18:11.680And so that's that's one of my favorite stories about how pharmacists being able to practice, you know, well beyond dispensing is important, but in addition to dispensing, um, can really help primary help bolster primary care in the United States.
00:18:11.759 -->
00:18:16.319And again, that pharmacy infrastructure, having a strong pharmacy infrastructure.
00:18:16.960 -->
00:18:26.640And I have to add, have a strong pharmacy infrastructure, you have to pay farm the payment for the prescriptions has to be decent.
00:18:26.720 -->
00:18:38.000Um and that's that's really the biggest threat to the pharmacy infrastructure right now is payment on prescriptions, which I know that's not the subject today, but they go hand in hand.
00:18:38.160 -->
00:18:45.279If you're not paying the pharmacist for the dispensing side, then they can't do the clinical services side.
00:18:45.440 -->
00:18:49.519And the two are incredibly complementary to each other.
00:18:49.680 -->
00:18:53.519There, they neither one lives by its dispensing.
00:18:53.599 -->
00:18:55.519There's a few cases where it can live by itself.
00:18:55.759 -->
00:18:58.160It used to be able to live by itself completely.
00:18:58.480 -->
00:19:05.359Um, but now you need services like vaccinations, point of care testing to be able to have that mix.
00:19:05.759 -->
00:19:08.079Um and the two are very complementary.
00:19:08.240 -->
00:19:19.599So again, the Main Street Pharmacy Access Act will help to enrich that complementary relationship between the dispensing side and the services side.
00:19:19.759 -->
00:19:31.759But, you know, for any payers listening out there, gotta pay pharmacies decent on the dispensing side to be able to do these services that are gonna help help patients cross-country.
00:19:32.000 -->
00:19:32.480Yeah.
00:19:32.720 -->
00:19:41.519When you talk about infrastructure, do you mean like the physical buildings that pharmacies are in or a broader, a broader concept?
00:19:41.599 -->
00:19:46.880Do you want to speak a little bit more about when you think about like the you know the infrastructure is important?
00:19:47.039 -->
00:19:50.240You talked about national defense a little bit and the proximity of these pharmacies.
00:19:50.400 -->
00:19:54.160Any any more you want to add to just about the infrastructure comment?
00:19:54.480 -->
00:20:01.680So infrastructure does include the physical building, but it it's I mean, that's a uh a means to an end.
00:20:01.839 -->
00:20:03.680The physical building is a means to an end.
00:20:03.759 -->
00:20:09.759Yeah, the the infrastructure in place is really who's in the building and those access points.
00:20:10.079 -->
00:20:17.839So, along with infrastructure, you know, when we talk about pharmacy access, we're really talking about uh an infrastructure.
00:20:18.079 -->
00:20:24.640When we talk about um bridges and roads in our country, that's part of our infrastructure.
00:20:24.720 -->
00:20:24.880Right.
00:20:25.119 -->
00:20:31.039And there's a lot that's been written about how our bridges and roads need to be uh fortified and updated.
00:20:31.519 -->
00:20:35.039You know, some of them haven't been updated in in decades and decades.
00:20:35.200 -->
00:20:41.359But without a great interstate system, I mean the interstate system changed this country 60 years ago.
00:20:41.440 -->
00:20:43.680It helped bolster that infrastructure.
00:20:44.079 -->
00:20:47.279Um, if it's weakened, we're weakened as a country.
00:20:47.519 -->
00:20:52.799Pharmacies are part of the healthcare um protection infrastructure.
00:20:52.960 -->
00:20:55.839And when they're weakened, our health care is weakened.
00:20:55.920 -->
00:21:02.240And when they're strengthened, our our health care, the healthcare in the United States is stronger.
00:21:02.480 -->
00:21:06.720And we've we've lost 15% of all of the pharmacies in the country.
00:21:06.880 -->
00:21:08.160We're at the lowest point.
00:21:08.480 -->
00:21:12.240We have the fewest number of pharmacies in the United States since 1994.
00:21:12.880 -->
00:21:13.279Wow.
00:21:13.599 -->
00:21:26.960Our population has grown by 90 million people since 90 mil since 1994, but our the number of pharmacies, so that infrastructure is in a delicate, fragile place.
00:21:27.759 -->
00:21:34.480And so um without that infrastructure, it health care overall is weakened.
00:21:34.559 -->
00:21:44.079We see more people, you know, more people show up in the emergency room, more people in an urgent care, more people um just won't get care because there's not that pharmacy there.
00:21:44.240 -->
00:21:59.680So that's what I'm that's what I'm I mean by the the infrastructure is that it's a it's a it supports infrastructure supports health care in this country, and pharmacy is a pillar of the healthcare.
00:22:00.160 -->
00:22:01.519Infrastructure of this country.
00:22:01.680 -->
00:22:07.119And when that pillar is weakened, all of healthcare is gets on shakier ground.
00:22:07.359 -->
00:22:08.480Yeah, absolutely.
00:22:08.720 -->
00:22:15.039So the Main Street Pharmacy Access Act is a part of expanding care delivery, but it's not the only thing that's going on.
00:22:15.119 -->
00:22:21.119And there's some other kind of newer stuff that we haven't talked about that much actually on the podcast, but I think you have a ton of knowledge on.
00:22:21.279 -->
00:22:27.039So I'd love to hear your thoughts on those things, what you're seeing, what else is coming, what else we should be keeping our eyes on.
00:22:27.200 -->
00:22:27.599Teach us.
00:22:27.839 -->
00:22:35.039Yeah, well, as part of that infrastructure, and I think very complementary to the Main Street Pharmacy Access Act, there's a program.
00:22:35.200 -->
00:22:41.519Speaking of access, there's a program coming out of CMS called the Access Program.
00:22:42.079 -->
00:22:44.000And you said I'm very knowledgeable about it.
00:22:44.720 -->
00:22:50.079It's uh one of those where I'm accumulating knowledge as as I go.
00:22:50.240 -->
00:22:50.480Yeah.
00:22:51.279 -->
00:22:55.359But this program, it's not just for pharmacists, it is for healthcare providers.
00:22:55.440 -->
00:23:04.000And it's something that the um that has come out of the administration fairly recently, um, fairly recently.
00:23:04.240 -->
00:23:07.119There's a lot of um technology.
00:23:07.200 -->
00:23:15.440Um, there's an emphasis on technology with this act, but but the net of it is is to really look at managing chronic care.
00:23:15.839 -->
00:23:29.519And so there are several conditions that healthcare providers, again, it's not just pharmacists, but pharmacists are healthcare providers and and can apply to monitor these conditions.
00:23:29.680 -->
00:23:37.039It's for seniors, so it's for Medicare patients, um, which is you know 40 million plus patients.
00:23:37.119 -->
00:23:44.160And for independent pharmacies, uh, we serve a disproportionate number of our patients, are uh Medicare patients.
00:23:44.880 -->
00:24:06.240And it looks at things that the two conditions that really, well, really four conditions that really grabbed me or you know, shook me by the lapels are hypertension, um uh uh elevated A1C or diabetes, uh hypertension diabetes, and then pre-hypertension and pre-diabetes.
00:24:06.480 -->
00:24:06.720Okay.
00:24:07.039 -->
00:24:17.359If you look at those four conditions, there are very few people over the age of 65 who aren't at least pre-hypertension or pre-diabetes.
00:24:17.440 -->
00:24:20.000There's some, there's definitely some, but not very many.
00:24:20.960 -->
00:24:29.599And then, of course, a lot of people with hypertension, a lot of people with diabetes, you know, cardiovascular disease, still the number one killer in our country.
00:24:29.839 -->
00:24:45.519Um, so the what excites me about this is that this program pays healthcare providers, and including pharmacists are eligible, to monitor uh those four conditions, as well as some others.
00:24:45.680 -->
00:24:47.039There are a few others.
00:24:47.279 -->
00:24:51.759Um the but it excites me because there's so many patients that are eligible.
00:24:52.079 -->
00:25:04.079A lot of times we get into these clinical care programs and it's there's not the there's not the the scale, there's not the number of patients to really you know put into the system.
00:25:04.240 -->
00:25:11.599If you're looking at all Medicare patients who are diabetes, hypertension, pre-diabetes, pre-happertension, that's gonna be a lot of patients.
00:25:11.759 -->
00:25:12.079Yeah.
00:25:12.319 -->
00:25:14.799So the payments not huge.
00:25:14.960 -->
00:25:19.599Um, I think it's you know$15 to$20 a month per patient.
00:25:19.920 -->
00:25:26.400There is a requirement that the patient does better, that you know, you measure that, you know, their blood pressure.
00:25:26.640 -->
00:25:31.759And after six months, a year, they're getting closer to goal or they're at goal.
00:25:31.839 -->
00:25:34.240So there is an expectation for performance.
00:25:34.480 -->
00:25:39.519Um, but I I I'm excited for that opportunity for pharmacists.
00:25:39.680 -->
00:25:43.039Again, um, not just pharmacists.
00:25:43.119 -->
00:25:47.359So there, you know, it could be and and again, a lot of emphasis on technology.
00:25:47.440 -->
00:26:05.359So there could be some uh entrepreneur who comes up with a bunch of AI type bots that are the network reaching out to seniors, which of course we think would not be the greatest thing for pharmacists for obvious reasons.
00:26:05.519 -->
00:26:06.720But I think it's complimentary.
00:26:06.880 -->
00:26:24.640I think uh it shows that the the administration is open to looking at chronic disease, which you know, our country spends very little money, uh, like most countries in the world, we spend very little money on chronic disease because we're too busy, you know, putting out the fire versus preventing the fires.
00:26:24.799 -->
00:26:25.039Right.
00:26:25.279 -->
00:26:33.279So it shows some emphasis on chronic disease, which to me is very complementary and synergistic with the Main Street Pharmacy Access Act.
00:26:33.359 -->
00:26:33.759Yeah.
00:26:34.000 -->
00:26:40.240Because that's also um much more focused on not chronic disease, but preventative disease.
00:26:40.319 -->
00:26:40.720Right.
00:26:40.799 -->
00:26:44.319Um, to you know, put out the fire before it becomes an inferno.
00:26:44.480 -->
00:26:44.720Yeah.
00:26:44.880 -->
00:26:52.799Um, so I think you know, seeing both of those, this is supposed to roll out uh uh in in the summer.
00:26:53.039 -->
00:27:02.319Um it's there's a little bit, uh it seems you know, they're they're they're they're building the plane while it's still up in the air a little bit.
00:27:02.480 -->
00:27:07.519So that's another reason why, as far as details, we're still learning details.
00:27:07.680 -->
00:27:07.920Yeah.
00:27:08.079 -->
00:27:36.640But this access program, I think it's an opportunity for pharmacists to do well, prove our metal, and hopefully, when there's a phase two from Main Street pharmaceutical, hopefully, you know, get to the phase one, get that passed, and there's a phase two, we'll have data to show, hey, pharmacists were able to get patients to goal with hypertension and diabetes and and save money, yeah, um, and and improve quality of life.
00:27:36.799 -->
00:27:39.279So I again I think there's some good stuff going on.
00:27:39.440 -->
00:27:41.279Um, again, we need that infrastructure.
00:27:41.440 -->
00:27:46.400We need proper payment for prescription dispensing to keep that infrastructure strong.
00:27:46.559 -->
00:27:50.799There's some good stuff going on in in our um in our pharmacy world.
00:27:50.960 -->
00:27:51.599Good patients.
00:27:52.319 -->
00:28:02.640There was another, was there a third program that you've been watching beyond the the there's one coming out uh in in it starts July 1st called the Bridge Program.
00:28:02.799 -->
00:28:03.119Okay.
00:28:03.359 -->
00:28:05.440And that's focused on GLPs.
00:28:05.759 -->
00:28:06.079Okay.
00:28:06.640 -->
00:28:18.240And so that program, it's it's more on the dispensing side than the cognitive services, but you know, pharmacists are always providing cognitive services when we dispense.
00:28:18.480 -->
00:28:40.319That program, um, I I'm kind of enthused about that one too, because again, seniors, Medicare patients, it will allow it, it will Medicare will pay for um obesity diagnoses for patients with who are diagnosed with obesity who are overweight.
00:28:40.559 -->
00:28:56.960Um they have to have uh, I think it's a 27 BMI and other um uh other conditions, like uh I think as an example, like diabetes and a 27 BMI as an example.
00:28:57.279 -->
00:29:01.519Or have a BMI over 35, I think.
00:29:01.759 -->
00:29:10.319So if the patient has that, the physician attests to that, and then the patient's able to get a GLP for$50 a month.
00:29:10.799 -->
00:29:11.119Okay.
00:29:12.240 -->
00:29:24.079So which you know GLPs, their their list price ranges anywhere from you know$600 to$1,200, depending on which one and kind of which program.
00:29:24.559 -->
00:29:29.680So to get them to get one for$50 is is is quite a good deal.
00:29:29.839 -->
00:29:43.759The pharmacists, um, we've had extensive conversations with CMS um about why pharmacists have not been dispensing GLPs and other because of the the the terrible payments.
00:29:44.000 -->
00:29:45.599And and they somewhat listen to that.
00:29:45.759 -->
00:29:54.079So pharmacists will get paid um uh whack plus a um a small dispensing fee.
00:29:54.160 -->
00:30:04.799There it's not a um super lucrative dispensing fee, but it is at least on the on on the positive side versus in the red.
00:30:05.920 -->
00:30:10.079You know, again, 40 million P 40 million plus Medicare patients.
00:30:10.160 -->
00:30:32.240I I don't know the numbers on how many of them would qualify, um, or will be newly qualified, but I would think it would be several million patients that are going to be able to walk into pharmacy's doors and get these GLPs and for the pharmacist to be able to have those conversations to help them get the best um use.
00:30:32.559 -->
00:30:36.799And again, it shows the administration thinking about chronic disease.
00:30:36.880 -->
00:30:47.119Like, hey, if when people lose weight, usually blood pressure goes down, diabetes gets in better shape, uh, easier on the joints, the knees, the back, the hips.
00:30:47.279 -->
00:31:01.920I mean, so you know, it it just shows a mentality that I think is very positive for pharmacists who can manage chronic disease and help um with prevention, which gets us to the Main Street Pharmacy Access Act.
00:31:02.240 -->
00:31:05.599So, about that bridge program, let me let me ask, let me learn a little bit more.
00:31:05.680 -->
00:31:07.599It sounds like there's maybe two parts of it.
00:31:07.759 -->
00:31:15.680One is trying to at least improve the reimbursement for dispense, because that has that's got a lot of problems with it.
00:31:15.759 -->
00:31:19.440So this might make that a little bit better, and that's part of it.
00:31:19.599 -->
00:31:21.359Is that I have that part right?
00:31:21.599 -->
00:31:28.720Yeah, it and yes, and on that note, this is even though it's Medicare patients, it does not go through Medicare Part D.
00:31:29.039 -->
00:31:31.279So the PBMs aren't involved.
00:31:31.519 -->
00:31:31.839Okay.
00:31:32.079 -->
00:31:41.680The Humana has an involvement with the attestation with the physician, but you know, most Medicare Part D flows through a PBM.
00:31:41.920 -->
00:31:42.079Okay.
00:31:42.559 -->
00:31:45.920In this case, this goes around the PBM.
00:31:46.480 -->
00:31:46.799Okay.
00:31:47.119 -->
00:31:50.480And then tell me about the non-dispensing parts of the activities.
00:31:50.640 -->
00:31:59.839You mentioned something about identifying the patients, or or is there an encounter part of it, or is there an ongoing monitoring, or do you need you mentioned a physician has to attest to it?
00:31:59.920 -->
00:32:03.759Can pharmacists sometimes fulfill that, or how does that part work?
00:32:04.000 -->
00:32:13.440No, it's got to be the physician or the prescriber has to attest that this patient meets the um the BMI requirements.
00:32:13.680 -->
00:32:19.440And then they they enter that, they they send that to a database.
00:32:19.680 -->
00:32:33.519Um, I believe Humana is um uh involved in in the uh pre-qualification or taking the input in from the physician and saying, yep, the physician filled this out correctly.
00:32:33.680 -->
00:32:41.519Yep, they said um that the patient has diabetes and a 20, you know, 28 BMI, um, more than 27.
00:32:41.759 -->
00:32:49.519So therefore, when this claim is um adjudicated, it'll it'll uh it'll go through.
00:32:49.759 -->
00:32:58.240Um but it's not so much on the pharmacist side, even the PA aspect of it is not so much on the pharmacist side.
00:32:58.559 -->
00:33:01.279Um, it is something for for listeners.
00:33:01.440 -->
00:33:12.000Um we've had we we've hosted we hosted a webinar recently, just a week or two ago, with CMS to help um pharmacies understand.
00:33:12.079 -->
00:33:14.720And I believe that webinar has been recorded.
00:33:14.799 -->
00:33:17.039I and I believe it's on our website.
00:33:17.200 -->
00:33:19.599Um, so it's like an hour listen.
00:33:20.000 -->
00:33:30.720We also have, I think, um some resources on our website to help um pharmacists be prepared and understand the nuances of it.
00:33:30.880 -->
00:33:39.519But it's not it's not so much the pharmacist doing there's not a lot of clinical services of the pharmacist as far as what they're paid for with this.
00:33:40.079 -->
00:33:47.519Um but of course, with every patient encounter, there's gonna be the potential for cognitive services from the pharmacist.
00:33:47.680 -->
00:33:53.680It's just there is not a payment stream in the bridge program to pharmacists for the cognitive services.
00:33:53.920 -->
00:33:54.319Got it.
00:33:54.480 -->
00:34:01.839It's for the the dispensing services are paid for and hopefully paid for reasonably.
00:34:02.160 -->
00:34:02.799Yeah.
00:34:03.359 -->
00:34:08.079So we've talked about a bunch of things that like have started and are coming.
00:34:08.239 -->
00:34:13.599Um, what are you telling your members and the pharmacy community in general to do today?
00:34:13.760 -->
00:34:14.400What's your advice?
00:34:14.559 -->
00:34:19.519What what should someone who's listening go and start or keep doing?
00:34:20.880 -->
00:34:26.239Well, as far as keep doing, I mean, on on this, it really is a mix.
00:34:26.400 -->
00:34:32.800The services make the dispensing more valuable, the dispensing makes the services more valuable.
00:34:33.039 -->
00:34:50.079So, you know, table stakes are vaccinations, uh at least, you know, so if we think most of our, we know most of our um successful pharmacies are doing vaccinations and are looking for other ways to do vaccinations.
00:34:50.159 -->
00:34:51.199So that's one.
00:34:51.760 -->
00:34:56.639The another is um medication synchronization.
00:34:56.880 -->
00:34:57.199Yeah.
00:34:57.519 -->
00:35:03.119And I know, and I want to be, I want to explain that because we've been talking at NCPA.
00:35:03.199 -->
00:35:19.280I remember we did um some research with um uh uh Ole Miss, University of Mississippi back in like 2006, seven, eight, somewhere in that range, had a bunch of symposia on the research that they did on medication synchronization.
00:35:20.159 -->
00:35:22.800And so it's you know, it's almost 20 years.
00:35:23.920 -->
00:35:31.199What we're finding is that most of our pharmacies do some form of medication synchronization.
00:35:31.599 -->
00:35:37.519But what we're also finding is that they're just they're just scratching the surface, tip of the iceberg.
00:35:37.679 -->
00:35:40.480That there's actually there's more there.
00:35:40.639 -->
00:36:00.159There's more to mine out of that medication synchronization services that'll help improve their efficiencies, help further improve their efficiencies, help further improve their cash flow, help further improve, you know, freeing up time for their for them and their staff.
00:36:00.400 -->
00:36:07.760So that's the second thing, I guess I would say is and and I again I have to explain it because people most people are, I already do that.
00:36:08.800 -->
00:36:14.960Yeah, if you're like the average person, you already do it, but you're still leaving, you're still leaving a lot on the table.
00:36:15.119 -->
00:36:17.840So medication secretization, vaccination.
00:36:18.400 -->
00:36:29.599Um you know, from the dispensing side, really scrutinizing which contracts you accept, working with your PSAO.
00:36:29.920 -->
00:36:39.599Um, like I said, there's 15% fewer pharmacies today than there were uh in 2019, just um uh seven, eight years ago.
00:36:39.920 -->
00:36:52.320So really scrutinizing what you sign, what you don't sign, paying attention to those opt-out contracts that come to your facts through your facts.
00:36:52.880 -->
00:36:59.679And um, you know, making that you have to make that independent decision as to whether or not you want to uh be included in that.
00:37:00.000 -->
00:37:11.440Um but I think that's more important than ever is to really, you know, put on your best business person hat as to do I want to accept the terms of this contract or not.
00:37:11.599 -->
00:37:13.199Um, those are those are three things.
00:37:13.280 -->
00:37:21.679I mean, there's always, you know, marketing, putting yourself out in the community, getting out from behind the counter to the extent you can where you're not chained to the counter.
00:37:21.840 -->
00:37:22.159Yeah.
00:37:22.400 -->
00:37:24.400Um, those are all, I think, important things.
00:37:24.480 -->
00:37:42.559But I think those first three, the um vaccination, medication synchronization, you know, digging into that more and really scrutinizing your your payment con your reimbursement contracts on dispensing, working with your PSAO if you have one, those would be my, you know, I prioritize those three first.
00:37:42.800 -->
00:37:43.119Yeah.
00:37:43.280 -->
00:37:53.679One of the things that we always talk to with our customers about is a lot of these things that we've talked to are about an expansion of payer coverage, like the Main Street Pharmacy Access Act, right?
00:37:53.760 -->
00:37:56.559But in those states, you can already do these things.
00:37:56.639 -->
00:38:03.119And often, you know, we're helping our customers, our pharmacy customers, get paid by Medicaid and commercial already today.
00:38:03.280 -->
00:38:05.199And so we'd love to add Medicare to that.
00:38:05.360 -->
00:38:08.320But there's there is a market and an opportunity there already.
00:38:08.400 -->
00:38:13.199Um, and a lot of it requires, you know, medical billing, which is, you know, kind of what we do.
00:38:13.440 -->
00:38:16.559But we also we talk to them about don't shy away from it.
00:38:16.639 -->
00:38:18.559There's a lot of opportunity there already today.
00:38:18.639 -->
00:38:22.320And sometimes we I think there's the perception of like, well, it's not time yet.
00:38:22.480 -->
00:38:23.840We have to wait for some of these things.
00:38:23.920 -->
00:38:29.360And our view is like, no, for many, many pharmacies, there's a lot of opportunity where the time is today.
00:38:29.519 -->
00:38:31.920And you kind of got to find the things that make sense.
00:38:32.079 -->
00:38:37.199Um, you know, when we talk to a pharmacy, kind of the first question is, well, what state or states are you in?
00:38:37.360 -->
00:38:40.000Okay, here's what you can do in those states.
00:38:40.159 -->
00:38:45.119Here's what insurance will pay you to do, here's what they might pay you to do.
00:38:45.360 -->
00:38:50.159But then on top of that, here's what the community of your customers will really benefit from.
00:38:50.320 -->
00:39:02.239Because we have some really enterprising, very proactive or progressive pharmacists that are doing some really interesting services that are very specific to their little geography.
00:39:02.400 -->
00:39:08.480Um, and in general, that's not what we would suggest you roll out as a large regional plan or something like that.
00:39:08.559 -->
00:39:18.800But if you match what you can do, what you'll get paid for, and what the community wants, there's a lot of good opportunity out there already today to get paid for clinical service delivery and get paid for services.
00:39:18.880 -->
00:39:31.840And, you know, there's we and others are making it easier uh and very um uh, you know, making the implement implementation super viable to actually get started and make it happen.
00:39:31.920 -->
00:39:34.000And so we want it to get better.
00:39:34.159 -->
00:39:39.760A lot of these things are gonna make clinical services and medical billing better, but don't be afraid to start today.
00:39:39.920 -->
00:39:42.000Like there's a ton of opportunity out there today.
00:39:42.079 -->
00:39:43.280We see that in addition.
00:39:43.599 -->
00:39:48.719Yeah, and I think that you know, getting out from behind the counter, um, which is again, I don't say that lightly.
00:39:48.800 -->
00:39:49.920I know that's hard to do.
00:39:50.079 -->
00:39:54.960It's it's like telling me to, you know, leave it, leave the office at 5 30.
00:39:55.199 -->
00:39:56.000Okay, sure.
00:39:56.159 -->
00:39:56.639Right.
00:39:57.760 -->
00:39:58.639Easy to say.
00:39:58.800 -->
00:40:01.039Um, you know, it's not gonna happen.
00:40:01.199 -->
00:40:04.000Um, but I think that's really important.
00:40:04.159 -->
00:40:08.880Uh with COVID, there were three ingredients that really made that successful, in my opinion.
00:40:09.039 -->
00:40:14.880Um, as far as pharmacies saving the country with uh administration.
00:40:15.119 -->
00:40:20.719One was proper payment for the service, you know,$40 a shot was you know decent.
00:40:20.880 -->
00:40:21.119Right.
00:40:21.360 -->
00:40:28.239Um one was we were able, our members were able to get the encounter in work in workflow.
00:40:28.320 -->
00:40:29.440It's got to be in workflow.
00:40:29.599 -->
00:40:34.159Can't be jocking back and forth between a bunch of different devices and screens.
00:40:34.239 -->
00:40:35.440It's got to be in workflow.
00:40:35.599 -->
00:40:40.400And the third, and this is one is often the most difficult, is it had scale.
00:40:40.719 -->
00:40:45.039Like it wasn't three patients a week that were coming in for 40 bucks.
00:40:45.280 -->
00:40:49.840It was, you know, 50 patients a day, 100 patients a day.
00:40:50.000 -->
00:41:00.800Um, and even when it tapered off, you know, 50 patients a week or whatever the numbers were for each individual pharmacy, that is often a missing ingredient.
00:41:01.039 -->
00:41:09.119Um, so in some of the things you said, Kevin, like if you've got great payment, you can have less scale.
00:41:09.360 -->
00:41:13.440If it's okay payment, like the$40, then you need more scale.
00:41:13.679 -->
00:41:14.000Right.
00:41:14.159 -->
00:41:26.719And so looking for those opportunities in your community that you know either have the scale where okay, it's 40 bucks, but there's a lot of them, or the payments there.
00:41:26.800 -->
00:41:33.760Let's just say I make up a number, it's 400 bucks, but there's not a lot of scale, but hey, it's 400 bucks.
00:41:33.920 -->
00:41:39.280Yeah, those two things, and I and I agree with you, those opportunities are out there.
00:41:39.760 -->
00:41:52.559And I I think independents are very well situated because we know, you know, a lot of those opportunities come up in conversations with uh people in the community that hey, I've known that person.
00:41:52.719 -->
00:42:01.199I and a lot of times the conversation goes something like, Hey, hey, hey, John, um, you've been a pharmacist here for 20 years.
00:42:01.280 -->
00:42:07.039I've known you through, you know, community organizations, church, school, whatever.
00:42:07.280 -->
00:42:09.519Um, I didn't know you did that.
00:42:09.760 -->
00:42:11.920Oh, yeah, I do vaccinations.
00:42:12.079 -->
00:42:16.320I didn't know you did um unit, you know, the packaging, special packaging.
00:42:16.480 -->
00:42:16.880Right.
00:42:17.280 -->
00:42:26.239I didn't know that you'd go out to a company and provide, you know, smoking cessation services, A1C, vaccinations, etc.
00:42:26.480 -->
00:42:28.000That's usually how the conversation goes.
00:42:28.159 -->
00:42:29.119I didn't know you did that.
00:42:29.280 -->
00:42:29.599Yeah.
00:42:29.760 -->
00:42:33.599And I think that's another, you know, getting out from behind the counter.
00:42:33.920 -->
00:42:37.920Let's head off the I didn't know you did that to here's what I can do.
00:42:38.159 -->
00:42:38.559Yeah.
00:42:38.800 -->
00:42:39.440Yeah.
00:42:40.079 -->
00:42:42.800Well, it has been awesome catching up with you today.
00:42:42.960 -->
00:42:44.320I there's so much happening.
00:42:44.480 -->
00:42:50.800I would love to have you back anytime we get kind of a next, you know, next milestone or next update.
00:42:50.960 -->
00:42:55.039So open invitation, always come back, talk to the audience, talk to the community.
00:42:55.280 -->
00:42:56.320Love to have you here.
00:42:56.639 -->
00:42:58.239Any parting thoughts you have?
00:42:58.400 -->
00:43:03.280We talked about a bunch of stuff, but anything we haven't covered that you want to leave the audience with?
00:43:03.599 -->
00:43:10.159Well, you know, on the Main Street Pharmacy Access Act, again, this is something that we've been talking about for a long time.
00:43:10.320 -->
00:43:14.960And so, you know, some people could say, I've been I've heard that before.
00:43:16.000 -->
00:43:20.000You know, it's probably six or seven, eight years ago.
00:43:20.079 -->
00:43:26.559Um, I did a podcast, and I think I said something like, it's gonna happen.
00:43:26.880 -->
00:43:36.079It wasn't called the Main Street Pharmacy Access Act at the time, I forget which iteration it was, but it just makes too much sense for it not to happen.
00:43:36.239 -->
00:43:36.719Yeah.
00:43:37.039 -->
00:43:44.800And so it is going to happen because it just makes makes too much sense for pharmacists to get paid for services that they're providing.
00:43:45.039 -->
00:43:49.519And and when it does, um we we need to be ready.
00:43:49.679 -->
00:43:50.000Yeah.
00:43:50.159 -->
00:44:01.039And so um, for any uh skeptics out there, um, and I would understand why they were uh why they would be skeptics, because we've been talking about it.
00:44:01.199 -->
00:44:08.639Um it it it is gonna happen, and whether it's that whether it's this year or next, and when it happens, be ready.
00:44:08.960 -->
00:44:10.079Yeah, I love that.
00:44:10.159 -->
00:44:10.880I love the sentiment.
00:44:10.960 -->
00:44:12.719That's the exact same thing that we're telling everyone.
00:44:12.880 -->
00:44:13.519Be be ready.
00:44:13.599 -->
00:44:19.039We'll help like you know, it's kind of a bit of a steal from the home depot, but you can do it.
00:44:19.119 -->
00:44:22.800And and we, you know, there's a whole bunch of folks, including us, who who want to help.
00:44:22.880 -->
00:44:24.960So yeah, I love the sentiment.
00:44:25.119 -->
00:44:26.480Well, Doug, thanks for joining today.
00:44:26.559 -->
00:44:27.440It was great to see you again.
00:44:27.599 -->
00:44:32.079Great to have the conversation and look forward to having you back as things continue to progress.
00:44:32.320 -->
00:44:35.519Yeah, I look forward to coming back after the next milestone.
00:44:35.760 -->
00:44:36.239Yeah.
00:44:36.480 -->
00:44:42.079And so thanks to the audience and join us on the next episode of the Main Street Podcast.