GIỚI THIỆU VỀ TẬP NÀY
What can small business owners learn from Rogers and Amazon? A lot about customer loyalty.
In this Maggie’s Moment, I compare two very different approaches to customer experience (what to do and what NOT to do) and share a personal Amazon story that reminded me how powerful convenience and value can be in building lasting customer relationships.
You'll learn why customer loyalty shouldn't be confused with customer dependence, how to make doing business with you easier, and why fair pricing and consistently delivering value matter.
Your takeaway: What's one thing you could make easier for your customers this week?
Ready to strengthen your customer relationships and plan your next level of growth? Join me for Design Your Success 2027, my complimentary two-day virtual strategic planning experience for ambitious service-based entrepreneurs.
📅 Choose your session:
- November 17–18, 2026
- December 8–9, 2026
- January 6–7, 2027
🕐 1:00–3:30 PM Eastern each day
🔗 Register here: https://designyoursuccess2027.pagebuilder.gg/
