Start More Conversations with “One Button Bots”

There are some amazing examples of people using chat bots out there and I was doing some looking around and one of things that we do at ClosedWon.com is create a chat bot with a nice provocative question there at the beginning. 

Sound familiar? OK... but it won't have a bunch of different options what times what you see is one these are you “what are you here to do today” with three, four, or five different options. 

This bombardment of choice often can stunt the conversation from the start. What I've found is that we can often start more conversations by offering a question that is likely to resonate with the Visitor rather than a “Now where can I direct you?” type question, and then offerings a simple “yes that's me”  or “whoa tell me more about that” kind of button because there's no choice and no typing necessary to get involved in this conversation flow. 

So you're responding to a question by tapping a button and now psychologically, as the website visitor I'm involved. I've begun. And then I am a lot more likely to see it through (or at least see what this is all about, where is this conversation going). 

Once I've answered a couple of questions, I can answer a binary question or even type in an answer to a question and what I found is that this even allows enough time for a human to be able to jump in in the case where that might be appropriate or necessary. 

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