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The role of AI in customer experience has ushered in an era of unprecedented transformation. It enables highly personalised customer interactions, anticipates customer needs and behaviours, and allows for real-time customer support, among many other capabilities.
Join CX thought leaders Simon Kriss, Chief AI Officer at simonkriss.ai and Sam Richardson, Executive Engagements Programs Director at Twilio, as they spotlight actionable insights and strategies to elevate your CX initiatives.
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CÁC TẬP KHÁC TRONG PODCAST NÀY
The retail industry has undergone a radical transformation in recent years, with brands trying to keep up with rapid changes across supply chain, the economy, and consumer behaviour. And it is currently at yet another inflection point, with AI at the heart of this revolution.
Delve into the interse…
The interconnectedness of our world, while bringing untold conveniences and global opportunities, also opens the door to highly sophisticated cyber threats that can strike at the heart of our personal and professional lives.Uncover the current cybersecurity landscape and explore AI-driven fraud pre…
AI is widely expected to bring monumental change to marketing. Already, we are seeing its impact across the industry.
Predictive AI is transforming how we analyse data, enabling us to identify patterns in customer behaviour that inform more effective marketing strategies. At the same time, Generati…
AI. Everyone is talking about it, and we're all discovering new ways of using it every day. How does the rapid development of AI impact you in the workplace? What should brands bear in mind in the using of AI?
Joining us in this episode is Steve Monaghan, who has led the development and implem…
Tuyên bố miễn trừ trách nhiệm: Podcast và tác phẩm nghệ thuật được nhúng trên trang này là của Twilio APJ, là tài sản của chủ sở hữu và không được liên kết hoặc xác nhận bởi Listen Notes, Inc.
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