GIỚI THIỆU VỀ TẬP NÀY
Customer lifetime value is more than a finance metric. It shows how effectively a SaaS company creates and grows value throughout the customer relationship.
In this episode, Jason Noble and Jason Whitehead explain how retention, expansion and Customer Success influence CLTV.
You’ll learn how leaders can use lifetime value to improve priorities, investment decisions and the balance between acquiring new customers and growing existing ones.
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