GIỚI THIỆU VỀ TẬP NÀY
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We are back from hiatus and Mike’s got a new job!
Kathi shares a story to introduce today’s topic around customer experience.
Mike tells us how one simple relationship turned into four car deals and counting.
He also shares a pretty epic real-time 5 star review story from a dealership non-customer.
Here’s the link to the CD player Kathi got
Becoming Katherine Graham documentary on Amazon Prime
Paradise on Hulu
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
Tiếng Anh
Hoa Kỳ
TRONG PHÂN ĐOẠN NÀY
BẢN CHÉP ÂM THANH 🔗
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TÌM KIẾM CÁC TẬP TRƯỚC
Tìm kiếm các tập trước của Beyond The First Pencil.
CÁC TẬP KHÁC TRONG PODCAST NÀY
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Instagram's recent decision to remove the ability to search by #hashtags marks the end of an era for social media users. In this episode, we reflect on the impact of losing this once-powerful discovery tool. We also explore a growing trend among tech compa…
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Kathi and Mike are happy that more dealers are talking about the power of video, even if it’s nearly 15 years after we began urging dealers to welcome it.
Mike’s blog post: Sales Management by C.P.A.
The Jam: About a Young Idea
“Modern music, emphasis on Mod. …
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How does a manufacturer create and sustain a vehicle brand that customers love?
Kathi and Mike discuss manufacturer brands and re-branding (ie: Jaguar + more) and how others have fared in the past (from a dealer and dealership management perspective).
Music:…
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Kathi returns from a great Used Car Week conference and shares a few tidbits.
Then, we spend most of our time discussing this trend of companies forcing their staff to share and promote their employer on their personal social media feeds…without compensation.
E…
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This week, we circle back to a subject that is near and dear to us: Google My Business, aka Google Business Profiles. These profiles are super helpful in local SEO/search and adding photos regularly is a best practice. SearchLab has just completed a car dealer …
Tuyên bố miễn trừ trách nhiệm: Podcast và tác phẩm nghệ thuật được nhúng trên trang này là của Kathi Kruse and Mike theCarGuy Correra, là tài sản của chủ sở hữu và không được liên kết hoặc xác nhận bởi Listen Notes, Inc.
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