When E-Commerce Strategies Meet Debt Collection | Kristyn Leffler | Ep. 7
Kristyn Leffler of Resurgent Capital Services explains how ecommerce strategies can help debt collectors understand where consumers disengage, identify more effective payment offers, and use digital behavior to guide future interactions.The episode further examines digital trust, how AI can improve…
Aid for Nepal-Tibet, US-Iran strikes, and gift card scam | ABC News Top Stories
The Australian government has announced a further $3 million in humanitarian assistance to people in the Nepal-Tibet region.
Meanwhile, more than a dozen aid, charity and humanitarian organisations have launched a joint appeal to support communities devastated by floodwaters.
More than 800 people h…
Navigating Commercial Credit and B2B Collections ┃ David Schmidt | Ep. 295
Thinking about expanding into commercial credit and B2B collections?David Schmidt of Trade Credit & Liquidity Management joins Adam Parks to explain what changes when the customer is a business. They explore B2B collection strategy, AI automation for B2B receivables, and the commercial receivables …
All About Small Debt Buyer Growth Strategies | Amber Russo | Ep. 296
What can smaller debt buyers do that larger organizations often cannot?Amber Russo of Kino Financial joins Adam Parks to talk about the hands-on side of running a smaller debt buying company, from evaluating opportunities with law firm partners to helping local creditors get portfolios ready for sa…
How AI is Changing the Sales Cycle | DJ Perry | Ep. 8
The AI sales cycle in debt collection is moving fast, but fast doesn’t always mean ready.Adam Parks sits down with DJ Perry of TEC Services Group and Mike Walsh of EXL Service Holdings to unpack what selling AI actually looks like today. They explore changing buying decisions, AI implementation rea…
How Better Data Can Improve Collection Performance |Will Turner, TEC Services Group | Ep. 297
What is the real cost of bad data in debt collection?Will Turner of TEC Services Group joins Adam Parks to unpack how consumer data decay can hurt performance, compliance, and profitability. They dig into AI data readiness for debt collection, collection data performance gaps, pilot testing, and st…
Adam Parks on His Business AI Adoption Journey (So Far) | Ep. 9
What does a real Business AI Adoption Journey look like once you move beyond basic prompting?This time, Mike Walsh of EXL turns the questions on Adam Parks of Receivables Info to explore how Adam’s own approach to AI has evolved.They talk about using AI to automate business operations, scale produc…
The Reality of Debt Collection System Conversion | Jeremy Mapes | Ep. 298
Changing the system is one thing. Deciding what deserves to move with it is another.“King of Data Conversions” Jeremy Mapes joins Adam Parks to break down debt collection system conversions, discussing everything from data migration and legacy workflows to employee training and system functionality…
Diversifying Beyond Third-Party Collections | Larry Costa | Capital Management Services | Ep. 299
More services don't always mean bigger profits, but they can make a collection agency stronger. Adam Parks welcomes Larry Costa of Capital Management Services back to discuss collection agency diversification strategies that delivered results. Larry shares how first-party collections help cover fix…
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