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In this episode of Winning Through Culture, Tim Flanagan and Amanda Kramer sit down with Michael Reddington, Certified Forensic Interviewer and author of The Disciplined Listening Method. Michael shares how techniques from forensic interviewing and cognitive psychology can transform leadership communication—especially in high-stakes business conversations.
From understanding hidden resistance to building trust and uncovering unspoken concerns, Michael offers practical tools for leaders and advisors who want to listen with intention and drive meaningful outcomes. With a focus on financial services, the discussion dives into how leaders can move conversations from resistance to commitment—without relying on persuasion.
Key Topics:
- Why traditional active listening can fall short—and how disciplined listening goes deeper
- How fear and embarrassment show up in high-stakes conversations
- Techniques to uncover the real concerns beneath client hesitation
- The power of building curiosity and credibility at the start of a dialogue
- Why “certainty is the enemy of listening”
- Common traps leaders fall into when they focus too much on control or outcome
- How to revisit conversations that didn’t go as planned—and rebuild trust
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The post Michael Reddington: Unlocking Commitment Through Disciplined Listening appeared first on Winning Through Culture.
