Standardizing Prior Authorization Workflows

Recorded at the Becker’s Health IT + RCM Conference in Chicago, this special episode brings together perspectives from healthcare leaders on what’s changing in revenue cycle, where challenges remain, and how technology is shaping the work. Brought to you by www.infinx.com

Stuart Newsome sits down with Infinx colleagues Heather Riley Swanson and Nathan Skorick following Becker’s to hear what stood out from their time at the conference. Drawing on sessions and conversations throughout the event, the group considers where AI and revenue cycle strategy appear to be head…

Revenue cycle workflows are designed around standard cases, but recurring exceptions can quietly consume the team’s capacity. This RCMinutes episode explores how to categorize that work, route it by urgency and complexity, and address the upstream problems that keep refilling the queue.

An hour-long roundtable discussion brought four tables together to examine revenue cycle pressure, hidden revenue opportunities, barriers to action, and what leaders need to validate next. Hear their report-outs and Stuart Newsome’s perspective on turning those observations into a focused starting …