00:00:28What does support look like?
00:02:07A balancing game
00:02:49Timelines
00:04:46A typical support experience
00:06:25Using a workflow
00:09:05Maybe the docs aren't good
00:09:49Being on call
00:10:53Prioritizing your team
00:11:17What are office hours?
00:12:48Who attends?
00:15:35Resolution documentation
00:16:44When to go async vs sync
00:21:00Closing thoughts