BU BÖLÜM HAKKINDA
Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business.
Business Essentials Daily is produced by:
SoundCartel
soundcartel.com.au
+61 3 9882 8333
See omnystudio.com/listener for privacy information.
ingilizce
Avustralya
TRANSKRİPT 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
SON BÖLÜMLERİ ARA
Business Essentials için geçmiş bölümleri ara.
BU PODCAST'IN DİĞER BÖLÜMLERİ
How do you protect your business's value when costs keep rising and uncertainty shows no sign of easing – and why does psychological safety matter in your workplace?
In this week's episode, business sales and acquisitions expert Simon Bedard explains how rising costs, inflation and economic …
How would you respond if a workplace crisis struck today, and what does it really take to build a career from the ground up?
In this week's episode, crisis expert Paul McFarlane – who has been on the ground during traumatic events like the Lindt Café siege and Black Summer bushfires &…
Is your team's AI use actually making work easier – or just creating more work for your most experienced employees?
In this episode, workplace writing expert Vikki Maver, founder of Communication Skills Academy and Refresh Marketing, explores the hidden costs of AI. She explains how poor gov…
What's really driving your best employees to leave – and what does it take to achieve exceptional performance?
In this episode, Head of HR Solutions at people2people Suhini Wijayasinghe explains why career growth has overtaken salary as the biggest driver of staff turnover. Suhini also share…
Is your business embracing AI wisely - and are your financial habits building wealth or holding you back?
This episode explores two practical areas every leader of a small or medium-sized business should master. First, Vice President and General Manager of Oracle NetSuite ANZ, Scott Wiltshire, exp…
Feragatname: Bu sayfaya yerleştirilmiş podcast ve sanat eserleri, sahibinin mülkiyetinde olan ve Listen Notes, Inc.'e bağlı olmayan veya tarafından onaylanmayan SoundCartel'e aittir.
DÜZENLE
Podcast veritabanını güncel tutmaya yardımcı olduğunuz için teşekkür ederiz.
