BU BÖLÜM HAKKINDA
James Baldwin, Director of User Success and Support at Change.org, talks about how he handles unpredictable spikes in ticket volume. James has a ton of experience with this topic because Change.org’s ticket volume is largely tied to world events, which means he can’t always predict when spikes will happen, how big they’ll be, or how long they’ll last.
In this episode, James shares how he plans ahead for these spikes, what’s included in the plan, and how he keeps his team motivated and energized when ticket volume skyrockets.
In this episode, James shares how he plans ahead for these spikes, what’s included in the plan, and how he keeps his team motivated and energized when ticket volume skyrockets.
ingilizce
Amerika Birleşik Devletleri
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SON BÖLÜMLERİ ARA
Beyond the Queue: Inside Customer Support için geçmiş bölümleri ara.
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Patreon was one of the first companies in the rapidly growing creator membership space. As a support leader there…
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Abby Armada, Customer Support Manager at Flickr, shares why she thinks support leaders should hire agents with unconventional resumes. Abby’s team is full of unconventional support heroes, including former teachers, a bank teller, photographers, retail workers, a geologist, and more. Even Abby hers…
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In his 25+ years working in customer support (with a brief foray into sales), David has supported many different types of customers, in several different industries. Eve…
Feragatname: Bu sayfaya yerleştirilmiş podcast ve sanat eserleri, sahibinin mülkiyetinde olan ve Listen Notes, Inc.'e bağlı olmayan veya tarafından onaylanmayan Stonly'e aittir.
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