# Susan Moore

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Certification in the Age of AI

Certifications aren’t obsolete but the reasons for getting them are changing. In this episode of Business Analysis Live!, Susan Moore sits down with Tyler Kenny, Product Manager for Certifications at IIBA, to dig into what professional credentials mean in a world where knowledge and skill are being…

Applied AI for Business Analysis Professionals

The future doesn’t belong to the BA who writes the best requirements. It belongs to the one who can design an environment where AI amplifies human judgment. Ready to think differently about your career?A note: this conversation was recorded in May 2025 — more than a year before this episode aired. …

Toby Hadoke's Who's Round: 001: Susan Moore and Stephen Mansfield

Doctor Who Z-list celebrity, comedian, actor and writer Toby Hadoke takes control of the podcast for the first of many entirely trivial interviews with people from the world of Doctor Who. It's the 50th Anniversary year of Doctor Who after all! Toby's self-imposed mission is to find and…

Surviving Layoffs Without Losing Confidence

This week Susan is joined again by Yvonne Ruke Akpoveta— change management strategist, founder of the Change Leadership Community, and author of the newly released Anatomy of a Change Leader — for a conversation we don't discuss enough of in this profession: layoffs.We talk about it from every angl…

The 3 A's of Business Analysis

This week on Business Analysis Live!, Susan Moore sits down with the team behind the Festival of Business Analysis (FOBA) — IIBA Australia's Abi Sachithanantham and Luigi Bini — to unpack this year's crowdsourced theme: Adapt, Align, and Accelerate. It's a two-week celebration (online first, then i…

BONUS EPISODE - Susan and Reg

Susan Moore was the very first person I interviewed for Caught Up in Crime. In The Major and the Pop Pirate she talked about the death of her father, Reg Calvert, who was killed by Oliver Smedley at a cottage in Essex in 1966. The episode remains one of the most popular in the history of the pod…

Instincts are Data Too

A gut feeling. A hunch. That feeling that something's off. As business analysts, we're trained to bring data to the table — but what about the things we know before the data catches up?Russell Mears — IIBA board member and 15-year BA veteran — joins Susan Moore on this episode of Business Analysis …

Why Good Decisions Go Wrong

Ever made a decision that looked perfect on paper — and still went wrong?That's the question I opened with, and Dr. David Marco had an answer ready. David has spent decades building data and analytics programs for some of the most complicated environments out there — the FBI, Mayo Clinic, and over …

Thinking Is Still Your Job

Your most important work tool isn't AI — it's what you bring to the table.In this episode, I sat down with Yulia Kosarenko, lifelong business analyst, author, trainer, and professor, for a conversation that I think every business analyst needs to hear right now. Yulia has spent years thinking about…

Fix the Process Before the Technology

Back in 1995, Bill Gates wrote that automation applied to an inefficient operation will magnify the inefficiency. Thirty-one years later, we're still learning that lesson, only now the shiny new technology is AI. In this episode of Business Analysis Live!, host Susan Moore sits down with Oge Nwachu…