121: Jon tries Mediator! Copilot != Autopilot, and the Best iPhone ever!
In this episode of Gone Mobile, Jon and Allan discuss a variety of topics ranging from sports team loyalty to the intricacies of app development. They delve into listener feedback about coding with AI tools like ChatGPT and Copilot, share insights on navigating iOS and Xcode updates, and explore ne…
GTM 127: B2B Bull$*** to Avoid
Each week, host Scott Barker asks guests two key questions, and this week, we're diving into their responses to: What is one widely held belief that revenue leaders have that you think is bull$** or no longer serving us?
Featuring hot takes from leaders at HubSpot, Brex, GitHub, and more, this comp…
The Future of Customer Success and Revenue Leadership with Jon Dick #01
In this episode of CRO Better, Brendan Tolleson interviews Jon Dick, SVP of Customer Success at HubSpot. They discuss Jon’s journey from marketing to customer success, the evolving role of customer success in the age of AI, and the importance of delivering value to customers.
on emphasizes the ne…
Scaling a $3bn Customer Success Engine with Jon Dick, SVP of Customer Success at HubSpot
In this episode, learn how to align Customer Success and Product to drive impact at scale.Join Daphne Costa Lopes as she sits down with Jon Dick, SVP of Customer Success at HubSpot, to explore how a business with over 250,000 customers builds systems, vision, and teams that scale without losing sig…
How HubSpot sells and supports its own AI transformation
The CRM vendor's Helen Russell and Jon Dick unpack the organizational and process changes, HR and skills strategy, and cultural shift. Mandates backed by tools, training, and engagement.
Whispered Hiring with Jon Dick, CCO @ HubSpot
In this episode of Whispered Hiring, Andy Mowat speaks with Jon Dick, Chief Customer Officer at HubSpot, about the hiring philosophy behind his decade-long rise from VP of Marketing to CCO. Jon's central argument cuts against conventional wisdom: stop searching for people who've seen the movie, and…
Jon Dicks and Dave Sargent - Tarawera Ultra Trail
Not all trail runs end in glory. The reality of a DNF is a very real possibility when you attempt stuff that you are not sure you can do. Dave and Jon share about this, after a brutal Tarewera 100miler plagued with mud and rain. These guys are epic athletes, full of courage and grit and you can do …
Why Human Authenticity Is the New Competitive Advantage | Ep. 18 with Jon Dick
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Most companies are trying to figure out what AI is going to change.
Jon Dick thinks the better question is what AI won’t change…
#234: How HubSpot Is Reimagining the Entire Customer Journey With AI Agents
For twenty years, the percentage of time a B2B sales rep spends actually talking to customers has barely moved. Jon Dick, chief customer officer at HubSpot, thinks AI is the first thing that genuinely breaks that constraint, and he has three years of rebuilding to point to.
In this AI Transformati…
Ep. 234: How HubSpot Is Reimagining the Entire Customer Journey With AI Agents
HubSpot spent three years rebuilding how it attracts, engages, and delights customers around AI agents. Jon Dick, chief customer officer at HubSpot, walks through what that actually looked like — starting with AI fluency rather than tools, then support, then a full audit of the customer journey for…
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