014 Bob Greenwood on counting billed hours, not cars
Management consultant Bob Greenwood has long spread the word about the importance of raising billed hours, rather than increasing car count. His message should really resonate with shop owners who can keep their staff busy, but have a hard time making the shop profitable. We chat about the principl…
Episode 68 – Thinking Differently to Grow Your Business
Episode 68 – Thinking Differently to Grow Your Business
Bob Greenwood, AMAM, is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). With over 40 years of Business Management experience within the Independent sector of the automotive aftermarket in North America, Bob is widel…
Transitioning A Family Business To A Third Generation Leader [RR 996]
![Transitioning A Family Business To A Third Generation Leader [RR 996]](https://cdn-images-3.listennotes.com/podcasts/remarkable-results/transitioning-a-family-WOltefSyFpV-7lF2WEvV4_s.300x300.jpg)
Thanks to our Partner, NAPA Auto Care
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, the discussion highlights the significance of leadership, innovation, and continuous learning. 26 year old Dilraj Sekhon shares his i…
121 - An Educated Customer Makes Better Decisions
121 - An Educated Customer Makes Better Decisions
May 14th, 2025 - 00:57:32
Show Summary:
In this episode, Jimmy Lea hosts Craig O'Neill from Auto Flow and Mike Simard from Simard Automotive in Fairbanks, Alaska. They discuss the journey of building successful auto repair shops, the importan…
The Reservationist Role in Retention [E057]
![The Reservationist Role in Retention [E057]](https://cdn-images-3.listennotes.com/podcasts/speak-up/the-reservationist-role-in-cvEw3YLbgkt-a9UEBfOysWM.300x300.jpg)
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express
Watch Full Video Episode
In our Episode Today:
I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication.
We discussed this topic in episod…
The Reservationist Role in Retention [E057] - Speak Up! Effective Communication
![The Reservationist Role in Retention [E057] - Speak Up! Effective Communication](https://cdn-images-3.listennotes.com/podcasts/remarkable-results/the-reservationist-role-in-ZD086gyHs3p-t5VQDyO7Tgk.300x300.jpg)
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express
Watch Full Video Episode
In our Episode Today:
I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication.
We discussed this topic in episod…
How I Met Chris Cloutier, and Why You Should Go to AAPEX! [E64]
![How I Met Chris Cloutier, and Why You Should Go to AAPEX! [E64]](https://cdn-images-3.listennotes.com/podcasts/speak-up-effective/how-i-met-chris-cloutier-and-6KHWYj0ANDz-8RBHW-n9ZSv.300x300.jpg)
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express
Watch Full Video Episode
I'm sharing a story I don't tell often - my first time attending AAPEX (Automotive Aftermarket Products Expo) in 2017.
At the time I first attend - I had just left the family business, …
10 Tips For Public Speaking: Tip #4 Own the Room [E083]
![10 Tips For Public Speaking: Tip #4 Own the Room [E083]](https://cdn-images-3.listennotes.com/podcasts/speak-up-effective/10-tips-for-public-speaking-LBAFI0O2Wva-G3jWfFmEbvi.300x300.jpg)
Thank You To Our Partners AutoFlow, Shop Dog Marketing, In-Bound
Watch Full Video Episode
In our episode today,
I reframe the classic Toastmasters principle "Know the Room" into "Own the Room." I explore what it means to take complete responsibility not just for your presence in a space, but for w…
Podcasting 101 with Carm Capriotto [E101]
![Podcasting 101 with Carm Capriotto [E101]](https://cdn-images-3.listennotes.com/podcasts/speak-up-effective/podcasting-101-with-carm-jhbPRFWsydt-5_OMhUzKd3Y.300x300.jpg)
Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training
Watch Full Video Episode
Joining me on the show is podcast pioneer and CEO of the Automotive Repair Podcast Network, Carm Capriotto.
Carm has been instrumental in my career and professional development. St…
218 - What Your Opt-Outs Reveal: Your CRM Isn't Broken. It's Being Misused
218 - What Your Opt-Outs Reveal: Your CRM Isn't Broken. It's Being Misused
September 9th, 2026 - 00:55:22
Show Summary:
Most CRM systems are capable of producing results but the way shops use them can weaken customer relationships. Mass messages often focus on filling bays instead of delivering va…
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I have no special talent. I am only passionately curious, and
I listen to podcasts.
‐ Albert "Llamacorn" Einstein
