เกี่ยวกับตอนนี้
What’s actually changing in customer experience right now?
In this episode of The Single Source of Truth, the CCW Digital team breaks down their biggest takeaways from CCW Nashville, from practical AI deployments and self-service strategies to remote work, employee listening and the growing importance of context in customer interactions. The team also reflects on standout sessions from across the event, including lessons around leadership, purpose, improvisation and the evolving role of human agents as AI takes on more of the customer journey.
From personal AI agents to hybrid service models, the conversation looks at where CX is headed next, and why the industry may finally be moving beyond simply asking what AI can do.
ภาษาอังกฤษ
สหรัฐอเมริกา
สำเนาบทสนทนา 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
ตอนอื่นๆ ใน PODCAST นี้
Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!
What happens when brands put the burden of a good experience back on the customer?
In the inaugural episode of The Single Source of Truth by CMP, Audrey, Brooke and Brian examine what recent hea…
Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!
Trust can take years to build and only moments to put at risk.
In Episode 2 of The Single Source of Truth, the CCW Digital analyst team explores how brands earn, lose and rebuild customer trust.…
ข้อสงวนสิทธิ์: พอดแคสต์และอาร์ตเวิร์คที่ฝังอยู่ในหน้านี้มาจาก CCW Digital, a CMP Channel ซึ่งเป็นทรัพย์สินของเจ้าของและไม่มีส่วนเกี่ยวข้องหรือรับรองโดย Listen Notes, Inc.
