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What if dental insurance isn’t just limiting your reimbursements—it’s limiting how your team thinks?
Jordon Comstock welcomes dental practice consultant Genevieve Poppe for a candid conversation about the insurance mindset keeping practices busy, overwhelmed, and stuck at a revenue ceiling. They explore how an obsession with insurance estimates can distract teams from helping patients accept the care they need—and why a full schedule doesn’t always mean a productive practice.
Genevieve explains how to shift treatment conversations from “if” patients will proceed to “how” they can move forward, stop making assumptions about patients’ budgets, and build confidence around financial conversations. They also discuss PPO transitions, membership plans, and how clear roles, scorecards, and accountability help practices turn effort into results.
In this episode:
- The hidden cost of insurance administration.
- Why teams may unintentionally teach patients to think only about coverage.
- The difference between scheduling to be full and scheduling to be productive.
- Helping insured patients navigate out-of-network care.
- How EOS, leadership, and measurable expectations help practices get unstuck.
Resources
- Poppe Practice Management — Connect with Genevieve and explore practice coaching.
- Contact Genevieve’s team — Ask about a consultation.
- BoomCloud — Explore dental membership plan software.
- Entrepreneurial Operating System — Learn about the operating framework discussed in the episode.
