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After an accidental upgrade on one leg of a trip and a return to economy on the other, Diya runs an unplanned A/B test on herself and unpacks why the airport experience is not poorly designed at all. It is designed extremely well, just not for you.
This episode covers Tim Wu's concept of "calculated misery," the 2016 air rage study on physical and situational inequality, Bruce Schneier's "security theatre," the design of the check-in desk and the boarding queue, the truth about airport lounges, and what airports like Tokyo Haneda and Singapore Changi prove is possible when the passenger is the actual design objective. A reflection on cognitive load, who design really serves, and why the friction we blame on each other is usually a design problem in disguise.
Theme music by Madhumita Prasad.
