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For many event professionals, crisis management is something that sits on a checklist until it's needed. But as recent years have shown, disruption can come from anywhere and at any time.
In this episode, Libbie Ray sits down with venue development and operations expert Mark Schloesser to explore how event organisers, venues and suppliers can build stronger, more resilient businesses.
From lessons learned during COVID to the importance of empowering teams, improving communication and identifying vulnerabilities before they become problems, this conversation offers a valuable framework for anyone responsible for delivering successful events in an increasingly unpredictable world.
Mark's LinkedIn: https://www.linkedin.com/in/mark-schloesser-099966/
About The PCOA:
The PCO Association is the leading body representing the interests of Professional Conference Organisers and Event Managers in Australia and New Zealand.
The Association’s objectives are to increase the standard of professionalism of its members and promote a better understanding of the roles, functions and contributions of Professional Conference Organisers and Event Managers and other practitioners in the conference and event sector.
Website: www.pco.asn.au
About Connected Event Group:
Connected Event Group delivers innovative audio-visual services, event production, and digital experiences that help people and businesses connect in meaningful ways. With over two decades of experience, the team specialises in AV equipment and services, technical event production management, broadcasting, and interactive event technology across a wide range of industries.
In 2026, Connected Event Group expanded its offering with the launch of Connected Apps, a dedicated branch focused on custom event apps, business platforms, fast websites, and AI-powered automation. Designed for live environments, these solutions bridge the gap between creative vision and real-world delivery, ensuring technology performs on site, on the day.
Website: www.connectedeventgroup.com
About Libbie Ray:
Libbie Ray is the Director of Connected Event Group and Founder of Connected Apps. With 20 years of experience spanning marketing, events, technology, and broadcast production, Libbie brings a holistic and forward-thinking perspective to the evolving events landscape. A strong advocate for innovation, Libbie is particularly passionate about the role of digital platforms and AI in shaping the future of live and hybrid events.
Libbie’s LinkedIn: https://www.linkedin.com/in/libbie-ray/
