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To watch a video version of this podcast, click here: https://youtu.be/bMFQ70dvop0
In this episode, Reuben Saltzman welcomes longtime guest Eric Houseman as a co-host and takes a closer look at Eric’s career journey and leadership experience. Eric shares lessons from his time at Home Depot, Discount Tire, and Structure Tech, including why taking care of employees leads to better client experiences and how treating people with dignity and respect can make a difference in challenging situations.
Eric also discusses how his leadership style has evolved, emphasizing autonomy, problem-solving, learning from mistakes, and avoiding micromanagement. He shares some of his life outside of work, including his love for outdoor activities, community theater, family, faith, and disc golf, before wrapping up with details about Inspector Empire Builder’s upcoming Rapid Gain Training.
Here’s the link to Inspector Empire Builder: https://www.iebcoaching.com/events
Takeaways
Take care of employees so they can take care of clients.
Give employees the tools and autonomy they need to succeed.
Treat people with dignity and respect.
Don’t take difficult customer interactions personally.
Focus on solving problems instead of becoming defensive.
Avoid micromanaging your team.
Encourage employees to bring solutions, not just problems.
Allow people to make mistakes and learn from them.
Failure is part of trying new things and improving.
Trust employees to use good judgment.
Lead people the way you would want to be led.
Leaders Eat Last by Simon Sinek is a valuable leadership resource.
Life and identity should extend beyond your career.
Personal interests and relationships are important outside of work.
Chapters
00:01 Introducing Eric Houseman as Co-Host
01:53 Eric’s Role as Service Manager at Structure Tech
02:51 Trying New Things and Learning From Failure
03:16 Eric’s Career Background
04:06 Starting at Home Depot
06:17 Moving Into Leadership at Home Depot
08:00 Career at Ultimate Electronics and Discount Tire
09:02 Leaving Discount Tire and Finding Home Inspection
10:11 Shadowing a Home Inspection
10:40 Joining Structure Tech
10:56 Leadership Lessons From Discount Tire
11:31 Taking Care of Employees First
13:38 Working Through High-Pressure Environments
15:46 Handling Difficult Customer Situations
17:01 How Eric’s Leadership Style Has Changed
17:55 Autonomy vs. Micromanagement
18:23 Encouraging Employees to Bring Solutions
19:39 Using Good Judgment in Home Inspections
20:46 Eric’s Recommended Leadership Book
22:26 Life and Identity Outside of Work
24:31 Looking Beyond Career and Profession
25:30 Eric’s Outdoor Interests
26:00 Discovering a Love for Community Theater
27:55 Returning to the Stage
28:47 Family, Faith, and Disc Golf
29:41 Inspector Empire Builder Rapid Gain Training
31:03 Tessa Update and Closing
