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What Your Certification Doesn't Prove — Inside AGNP's Credentialing Program
Sign and Thrive Podcast for Notaries | Host: Bill Soroka
Anybody can buy a notary certification. All it proves is that you could afford the class and pass the test. It says nothing about whether you can apply what you learned when a real signer, a real document, and a real complication show up at the table.
That gap is what this episode is about.
Bill Soroka sits down with Lori Hamm, Executive Director of the American Guild of Notaries Public (AGNP) and former Notary Administrator for the State of Montana, to draw a hard line between three things the notary industry constantly confuses: education, certification, and credentialing.
Lori spent two decades on the other end of the phone at the Secretary of State's office — fielding calls from notaries who did everything the handbook told them and still didn't know what to do when a situation went sideways. That experience became the foundation of AGNP's credentialing program, the first evaluation in this profession designed to test applied knowledge rather than recall.
What You'll Learn in This Episode
- The definitions that matter. Education is observation, instruction, and experience. Certification is proof of instruction at a single point in time. A credential asks a bigger question: what have you done with what you learned?
- Why the test is the wrong measure. Great test-takers freeze in the field. Terrible test-takers often have exceptional judgment. Testing measures recall; practice measures judgment.
- The E&O insurance data point that stops the room. The highest claim rates come from states with mandated notary training. Bill and Lori unpack what that actually tells us.
- "Finding a way to yes." Knowing your state's notarial acts cold isn't about knowing what you can't do — it's about legally serving the customer in front of you. Lori and Bill make the case that mastery is what lets you say yes.
- Inside the AGNP evaluation. Commission verification, insurance checks, education history, reference letters, and scenario-based questions calibrated to your specific state's laws — including gray-area scenarios where there is no clean answer, only judgment.
- Why AI-written answers are obvious. Lori explains how generic responses reveal themselves even after the em dashes get cleaned up.
- Real accountability. Annual renewal, six hours of approved continuing education, background checks, insurance verification, a signed code of ethics, and a credential that can actually be revoked. Unlike a certificate, which nobody can take back.
- How credentialed notaries are monetizing it. Members are using the credential to hold their pricing, overcome the "I'll find someone cheaper" objection, and win advocates inside law firms and title companies who fight for them in rooms they aren't even in.
- Why now. Deed fraud. Notary impersonation fraud. The explosion of remote online notarization and international transactions. Lori makes the case that the cost to the economy has become too large to ignore.
Who This Episode Is For
New notaries wondering which notary training course to take. Experienced notaries stacking certifications without seeing income growth. Loan signing agents and notary signing agents looking to differentiate in a crowded market. Notaries building a mobile notary business, a notary signing agent business, or a specialized practice in estate planning, trust delivery, apostille services, fingerprinting, field inspections, or permit running. Title companies, escrow officers, attorneys, and lenders who need to identify qualified notaries and can't tell the difference from a directory listing.
If you're trying to raise your notary fees, stand out from low-cost competitors, get more signings, build referral relationships with estate planning attorneys, or figure out whether another certification is actually worth the money — this conversation is for you.
Resources Mentioned
- American Guild of Notaries Public — americannotaryguild.org
- NotaryCoach.com — notary business training, coaching, and community
- High Performance Notary — Bill's coaching program for notaries building serious businesses
- Rethinking the Notary — Bill Soroka's book on the future of the notary profession
- Legacy Vault Partner Program — for notaries serving the estate planning industry
Connect
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