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Brian Schnell, Partner and Chair of the Franchise Practice at Faegre Drinker, brings nearly four decades of franchise law, operations, and executive leadership to one of franchising's most persistent tensions: the breakdown between franchisors and franchisees. In this conversation with host Brendon Dennewill, Brian challenges the command-and-control model still used by too many brands and makes the case for a collaborative leadership philosophy rooted in trust, franchisee voice, and unit-level profitability. If you lead or advise a franchise system and want to understand what separates sustainable brands from those that stagnate, this episode is required listening.
What You'll Learn
- Why franchisee voice matters more than franchisee vote
- The first habit of highly successful franchise systems
- When command and control actually destroys brand equity
- How leadership gaps compound as systems scale
- What most franchise disputes actually start as
- The role private equity is beginning to play in franchising's future
- Why data without the human element still leads to bad decisions
Resources Mentioned
- 2026 Franchise Summit
- Faegre Drinker
- "The Five Habits of the Highly Successful Franchise System" framework developed by Brian Schnell and Bill Killian
- "The AI-Driven Leader" by Geoff Woods
- HubSpot CRM
- IFA (International Franchise Association)
Is your business ready to scale? Take the Growth Readiness Score to find out. In 5 minutes, you’ll see:
- Benchmark data showing how you stack up to other organizations
- A clear view of your operational maturity
- Whether your business is ready to scale (and what to do next if it’s not)
Let's Connect
- Subscribe to the RevOps Champions Newsletter
- YouTube
- Explore the show at revopschampions.com.
Ready to unite your teams with RevOps strategies that eliminate costly silos and drive growth? Let's talk!
