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Recruiting and managing a virtual assistant is more complex than you expect.
Michael Millward chats with Rachael Davila– founder of Extra Hands Virtual Assistants, VA mentor, and author of Do I Need a VA? – for a conversation that goes far deeper than the usual “hire a helper” advice. Drawing on more than 20 years in the virtual assistant industry, Rachael explains how small business owners can work out whether they truly need a VA, what kind of support will actually help them, and how to build a relationship that unlocks time, creativity, and strategic focus.
Across the episode, Rachael shares her accidental entry into the VA world, how she built a long‑running business, and why the biggest barrier for overwhelmed entrepreneurs isn’t delegation—it’s mindset. She breaks down the two core VA types (“doers” and “collaborators”), the internal identity shift required to hand off work, and the surprising ways a VA can become a sounding board, operational partner, and catalyst for growth.
Listeners will hear real examples of clients who transformed their businesses, learn why processes matter, and discover how to assess their own readiness – including the simple pre‑work that makes hiring support far less daunting.
If you’ve ever wondered whether a virtual assistant could help you reclaim time, reduce stress, or finally move those big ideas forward, this episode will make you think.
Discover more about Kate Hendrickson and Michael at Abeceder.co.uk
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