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In this episode of Real Returns, we're joined by none other than Julie Hanner, VP of Property Management at Birgo Realty! 🦏🏡
Julie shares what it truly means to serve the people who live in your properties. With 30 years of industry experience, including oversight of 25,000+ unit REIT portfolios, Julie unpacks what a resident-first culture actually looks like in practice, and how resilience shaped her approach to leadership.
Timestamps 0:00 – Why Happy Residents Are Your Best Marketing 0:35 – Meet Julie Hanners: 30 Years of Experience 1:15 – Why Julie Left a Massive REIT 2:06 – How Birgo Up-Skills Its People 2:45 – Why Julie Started in Leasing 3:18 – The Weight of the Rent Check 4:11 – Building Community Through Intentional Events 5:01 – Growing Yourself by Developing Others 6:10 – The Rhino Operating System Explained 7:21 – Andrew's Cancer Diagnosis: A Personal Story 8:06 – Battling Cancer Alone During the Pandemic 9:15 – Every Day Is a Gift 11:20 – Core Values: Maintenance Teams Cross State Lines 12:15 – Discovered vs. Created Core Values 13:51 – The Chief Janitor Mindset 14:28 – Why Executives Must Stay Eternal Students 15:35 – Birgo's Biggest Growth Year Yet 16:20 – Developing the Leaders Who'll Replace You 17:35 – Closing
"You want someone to move into your community thinking, this is the best thing since sliced bread." — Julie Hanners
Connect with Julie: LinkedIn: https://www.linkedin.com/in/julie-hanners-cpm-candidate-cam-caps-2774a077/
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