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In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Daniel Hyre, Customer Success Manager at ScreenCloud, a digital signage platform for managing screens across offices and locations. Daniel's path into CS is anything but conventional: fine wine, estate planning, carbon trading, and now digital signage. His background in industries where you can never push a sale shapes how he builds trust with customers. He shares how ScreenCloud uses AI signals to stay proactive, what good onboarding looks like when the real milestone is moving from IT to HR adoption, and why slowing down is the best advice he gives to anyone new to CS.
What You’ll Learn:
☑️ What ScreenCloud does and what the CSM role looks like across enterprise, mid-market, and scaled segments
☑️ How ScreenCloud uses AI to eliminate admin and stay proactive rather than reactive
☑️ What tools sit at the center of the CS operation: Hook, Salesforce, Notion, Slack, and Zapier
☑️ What good onboarding looks like and why the real milestone is when IT hands the platform to HR
☑️ How the renewal process is structured and why 90 to 60 days is the sweet spot
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
