July Courtside & Key2Key Debrief: The No‑Risk, Perfected Business Model - Bonus Zoom Episode 12

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Good morning, Glenn Piccolo here with Adams Automotive, bringing you another
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episode of Master Tech to Millionaire presented by Autoshop Answers.
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We are doing it again this morning. We've got the profit panel on the line with
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a special guest, the GOAT, Todd Hayes.
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We are going to debrief this weekend. We have an amazing time down here in Houston,
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Texas with Key to Key to Callbacks, the Courtside Program. It was absolute fire.
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We're going to debrief it this morning, talk about this perfected business model.
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We're going to jump right in. Thank you so much for listening. Let's go.
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Good morning. Good morning. Good morning. How's everybody doing this morning?
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Good morning, Glenn. Everybody's great. Yes, yes.
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Exciting weekend. Yes, man. Exciting weekend.
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Just wrapped up. Key to Key to Callbacks. Houston, Texas.
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The Courtside Program. VIP Racket Tag Day. And man, it was an absolutely amazing weekend.
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And so this morning, this is Part two, episode two of the Profit Panel. We did this last month.
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And we're going to just get into it this morning with the Players Panel.
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And we're going to talk about the weekend and just debrief the weekend.
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So I was thinking about Mike Quinn this weekend.
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And we talked a lot about Mike Quinn, superstar.
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And, you know, because when we're talking to, you know, new people in our industry,
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And then also, when recruiting, to be able to recruit outside of our industry,
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and what does that look like,
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you're like the perfect example of that, right?
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I mean, three years, three years probably now, three years in,
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came in, didn't know what a brake rotor was. I love that story.
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And now, running the Houston market, just absolutely crushing it.
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And on pace, Woodland's a big, big month coming through. So I want to pick your
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brain first this morning, Mike.
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And,
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just to, man, one, just hear about Courtside and just how this three years for you has just been...
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You transformed, man, into not knowing what a breakwater was to running a market
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and this amazing training program.
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Oh, yeah. Well, one, yeah, I appreciate that. Now, I'll start with kind of the last three years.
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I can promise you guys right now, if I didn't come into Adams Automotive with
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you, I've said that since day one, GP, I would not be in this industry.
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I would 100% if I ended up at a different location or not even a different location,
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a different company, I would have exited very fast.
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So working with A players is definitely, I'm sure you guys talked about that a lot.
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Is something that I had. That was the only way you're going to keep me.
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So I had to stay with A-Players at the time. We were doing $1 million to $1.2
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million a month at that location.
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So it's pretty easy to get in there and then learn from everyone.
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That was probably the biggest thing. When I came in, I had to surrender.
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I've owned my own business for 15 years. And going in to work for other people
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now, that was my biggest hurdle.
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But once I got there, got the A-Players, and it turned into,
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man, this is a team atmosphere.
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This is exactly what I want to do. Um, it was really, really easy.
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And at the end of the day, you just, I mean, you just follow the concept and
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you learn from everybody. And it's,
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I mean, it can happen really, really quick if you can do that.
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You obviously have to be obsessed as well, which I would imagine I'm pretty
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obsessed and relentless.
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Sometimes too much, but, you know, we're going to just keep going.
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But, you know, like you have to have those traits. And when you come in and
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do that, you can do a lot of different things.
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You know, went from in a year, became a general manager, not knowing anything
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about this industry, to, obviously, a partner of Houston Market,
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overlooking with the assistant at the Houston Market,
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training program with Charlie as well.
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You guys have all put a lot of trust into me, but that doesn't come just by
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being in the company for three or four years.
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You have to put in the work. These drives are super important.
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These podcasts, now we're calling these, the other training days we've had.
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All that stuff matters, and it's not just getting on and and it's like you got
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to get on and learn something you got to get on and do it otherwise it's just
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like going to the gym and walking around talking to everyone and just and just leaving,
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you know so you got to make sure you get those reps in for sure you know volunteer
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get used to being uncomfortable um.
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So yeah so that's been a a big journey um but it again you have to you have
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to want it and if you want it and you follow through it's it's i mean honestly
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that like And Todd told me day one in the interview is,
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if you're smart, you can fast track yourself right through this industry.
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Yeah. You know, and that was, uh, when I heard that, that was like my, okay, perfect go time.
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Yeah. So, right. So like that's, uh, and everything he said since day one,
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as long as I followed through is pretty much happened.
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So, yeah, it's, it's, um, you know, it's so true because I was doing a take
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five and I actually just recently reposted this,
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recently, which was, I was talking to somebody, right.
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And they were like, your situation's unique, right.
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Because of what I'm involved in now and what I do now. And they said,
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your situation is unique. And I'm like, well, my situation is unique now, but it wasn't then.
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Because go back six years ago, man, I'm a service advisor at Adams Automotive.
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One of four service advisors, all with the same opportunity.
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And what I did with that opportunity was 100% up to me.
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And so today, if somebody comes in the company, they look at my situation as
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being unique, but it's really not. I mean, it was.
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I mean, it is now, but it wasn't. And so everybody has that same opportunity.
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And so when I look at you and your story, it's like, your situation is unique.
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It's like, right? It's a different deal. You do so much more for the company
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and for the whole platform.
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And three years ago, you were an advisor just like I was an advisor six years
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ago, but what did you do with it?
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And so everybody has that same opportunity. And I think that a lot of people
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really sell themselves short on what they actually can accomplish, right?
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I think it was like Steve Jobs said, people overestimate what they can do in
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a year and they completely underestimate what they can do in 10 years.
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And I think that's so true because I mean, man, you're just a few years in and
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obviously just doing amazing, amazing things. But yeah, man,
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And you got to surrender.
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And I love that you used that word because...
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Man, everybody that comes through this training, we tell them,
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man, you just need to surrender to the concept, right? Surrender to it.
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It's a perfected business model. You can't take anything away from it.
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Just surrender to it and it will absolutely change your life.
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And every weekend, we see it.
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We see lives being changed and transformed. And it's just such an exciting,
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exciting thing to be a part of.
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So yes, thank you for sharing that.
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Can I touch on him for a second, Glenn? So I have the privilege of working with
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Mike, you know, next to each other, calling my wingman.
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And like right now we work together and I completely forget that he doesn't
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know anything about cars. Like it's crazy.
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It's forgotten. So in three years, he just became a superstar.
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But there is one thing we've got to touch on and it has to do with operations
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as people come through the class and everything and as people even employees
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like you said your situation was a unique mic situation was a unique you made it unique
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and that's for one reason only hard work is not optional,
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see you have to put the work in whatever you do we never said in the program
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in the advertising or anywhere that,
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you know, this is going to be easy.
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And it is an easy process, but you have to work it hard.
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So that goes without saying, okay.
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Yeah, 100%. Yeah, so, and you think about the different back,
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like we've got Charlie on, we've got Mike on, we've got Amy on,
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and myself, I'm not sure if Joe's on right now, but if you think about all the different, like,
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I'm here, I'm here.
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Okay, boom, Joe's here. So it's like, all right, you've got Mike,
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who has zero automotive experience.
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Owns his own business, very successful guy, comes in and doesn't know anything about cars.
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And he just comes in and he just learns the concept and starts crushing it.
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You've got Charlie, master technician, just has the whole entire shop on his back,
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and has to learn how to transition from being a technician to a CEO of his company,
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You've got Amy, who's a third generation, right?
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Just born into the family business. Well, actually, a little different story
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because Amy was born into the family business, but wasn't in the family business. I don't think...
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I don't know if you were in the business earlier or not, Amy,
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but I know you had a different career path and then came into the family business later.
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And then you got Joe, who's same thing, born into the family business, but.
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Doesn't really want to be in the family business. And then Todd is able to just
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put all this together and teach this concept,
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And everybody now is just, you know, doing the same thing and going the same
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direction and all bought in and all in to this concept.
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But from all from just all different, like just backgrounds,
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different perspectives, it's it's it's really amazing.
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And so to see it all come together now, it's like we all end up we all ended
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up here, you know, and here we are. And it's man, it's just absolutely amazing.
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So courtside, I really want to hear about courtside. I don't really get any,
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you know, any debrief yet on court side. Amy. Yes, it was amazing.
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Amy was ready to, Amy was ready. I had Amy teed up ready to come to Key to Key,
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because Joe, superstar, was, you know, I mean, obviously committed.
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Had a fly-in Saturday morning, 6am and just crushed it all weekend.
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But I'm like thinking, man, I hope he makes that flight. And then Amy's like...
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I'm ready if you need me. I'm ready if you need me. I was like,
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put me in, coach. Put me in.
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Put me in, coach. And I love that.
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People are so dialed on this. Amy was like, put me in. I'm ready if I need to. TJ was like, hey, man.
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He's like, where's Joe at? I was like, he's on his way. He's like,
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hey, man, if you need me, you just let me know, man. I'll jump right in.
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And I love the confidence that everybody has in learning this.
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Because Todd always says like, man, when are you going to be able to teach this?
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You need to learn how to teach those. Like that's how committed you need to
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be. Learn how to teach this concept.
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Stand up there in front of a group of people and teach this concept.
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And so I know now that we have, man, we have several people,
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you know, that could get up there and teach.
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I was like, man, if Amy got up there, we would crush the whole freaking weekend.
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There's no doubt about it. But Amy, tell me about Courtside.
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Courtside was amazing. The energy in that room this weekend was absolutely insane.
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And we say that every weekend, but it's just so fun to see a fully packed house.
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And it was literally the, you know, Chapel Hill had a big representation and
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their energy that they brought was insane.
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It was just, I don't know, even Charlie and I were talking about it and Quinn,
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and we were talking about how, you know, every month it's so different and you
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never know who's gonna be in that room.
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And it just seems to elevate every single month because the excitement and the
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vibe that people come in there with since they have that foundation of Key2Key,
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it's just so, they bring it to a whole new level.
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And the questions you get, the curiosity in that room, it was just,
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the energy was insane this weekend. It was awesome.
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Yeah, that's really how I closed off the program. I'm like, wow, because we were tired.
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I mean, it is hard work, but we were still going 100 miles and out all the way
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to the end because of the energy everybody carried. It's so committed.
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I mean, it was unbelievable.
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Yeah, I tried to ice my hands last night because there was so many.
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We did three. I don't know what the clap record was, but we did 360. 360. Yesterday.
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Yeah. Oh, that's a record.
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That's a record. Yeah, we had amazing engagement at Key to Key.
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I mean, we always do, but it's like, you know, this group that we had was,
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I mean, I remember. So usually Sunday at 2 p.m., you know, people start catching
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flights and, you know, and it's like time to go.
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And I just remember looking back at the, you know, the crowd at 2 p.m. on Sunday.
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And it's like everybody is just locked in. And we had a full room. It was so much fun.
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But, yeah, so we had Chapel Hill, too, by the way. We had, I think we had like
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four or five in the front row from Chapel Hill.
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You guys had, you know, a bunch of people from Chapel Hill. they're obviously
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committed, amazing you know,
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leadership over there and uh you know there's absolutely absolutely crushing
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it so joe man real quick do you mind if i got time in for two seconds,
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um i just want to say um congratulations to both teams key to key and court
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side you know i get the privilege of bouncing them between both of them they're both such fire,
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the energy excitement was great one thing charlie and i were talking about on one of our walks was,
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back in the back three years ago,
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we would get pushback.
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If you guys recall, and now today there's no pushback. See, the word is out. There is no pushback.
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You really don't have that guy sitting there trying to poke holes in it.
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They're wanting to learn now because there are so many repeat people,
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you know, that they're bringing their teams in that are getting this.
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They want to go to courtside.
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At courtside, there's no such thing as pushback because they're already winning with the concept.
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You know, but but if you guys recall, you could actually see it in the audience,
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even during our rack attack.
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You go, oh, you can see the closed up people. You know, they have to be here.
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You're not really seeing that anymore.
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You're seeing your buy in at the beginning is what I would call it,
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which in turn turns it into such a valuable class because, you know,
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that one bad apple, you know, can really disrupt the whole bunch.
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You know, there were times in the past where you would want to go,
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man, why don't you just go home?
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You're not going to do any of this.
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And now they're like, wow. You know, everybody is bought in.
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It makes it so much fun. And it is perfected.
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And let me tell you, your earlier conversation about no one has special privilege here.
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Hell, Joe Adams' family might have their name on the building,
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but, dude, he had to earn his stripes.
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You understand? He's now got his street cred. I kicked his ass.
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You know, it took him a while to lock in, but once he locked in,
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he's a very valuable part of the team.
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And just like Glenn said, you know, man, I couldn't make Glenn the GM at the
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beginning. Hell, I was kind of the GM.
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And it was like, man, I have to train the full concept.
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But, you know, I had two superstars that really and truly, you know, I had to make choices.
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And that choice was Glenn as the GM and Jose as the AGM.
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But, dude, let me tell you, they worked their ass off for that position.
00:17:23.639 --> 00:17:28.522
And they did a great job. But now let's fast forward and see.
00:17:28.522 --> 00:17:30.396
They're both HBB partners.
00:17:30.651 --> 00:17:35.388
Jose now runs Now Auto Care.
00:17:35.614 --> 00:17:44.328
And so the track, the harder you work, the more you learn, you perfect the business model.
00:17:44.641 --> 00:17:51.802
You can go anywhere. You look at Mike Quinn. He's a perfect example of not knowing
00:17:51.802 --> 00:17:53.732
anything about the industry.
00:17:54.004 --> 00:17:59.462
And see, it gives us such recruiting power that we can recruit from outside
00:17:59.462 --> 00:18:05.858
the industry and put them through training. And if they're superstars,
00:18:06.114 --> 00:18:09.003
they get it. This isn't rocket science.
00:18:09.340 --> 00:18:14.092
You know, Charlie was telling me, what's his name, the young guy?
00:18:14.092 --> 00:18:19.243
I just forgot his name, Charlie. Which one? From Premier.
00:18:20.952 --> 00:18:28.792
Bryson? What a beast. Yeah. Now think about it. Here's a 21 year old kid who,
00:18:29.252 --> 00:18:33.972
has been with Lynn now for a year. I think about a year.
00:18:34.632 --> 00:18:38.800
I remember him coming through and he was just all over it.
00:18:39.212 --> 00:18:42.292
I mean, his first class, I remember
00:18:42.292 --> 00:18:45.969
he was all over it. Might have been a little more than a year now.
00:18:46.086 --> 00:18:48.712
I can't think of how long he's been. Maybe how long has it been?
00:18:48.712 --> 00:18:52.952
Maybe a year or two years, but maybe a year and a half. but yeah you're an F
00:18:52.952 --> 00:18:55.693
but I want you to hear this he's 21 years old.
00:18:56.645 --> 00:19:01.024
And Charlie goes, you know, so I'm over at Courtside. Well, I was recognizing
00:19:01.024 --> 00:19:03.263
him because we talk about him now.
00:19:03.837 --> 00:19:07.054
She would go, no, I mean, this guy is a young gun.
00:19:07.674 --> 00:19:11.544
I mean, he cannot wait to freaking flex.
00:19:11.811 --> 00:19:18.812
He runs to work, runs to the car, runs to the video, runs to the concept,
00:19:19.050 --> 00:19:24.280
runs to selling, presenting that service to the customer.
00:19:24.588 --> 00:19:32.651
It means 21 years old what career does he have see the only thing that can happen,
00:19:33.255 --> 00:19:40.261
is self-sabotage if he is not self-sabotage he will have the most amazing career
00:19:40.668 --> 00:19:48.243
in this industry yeah it's that still how many people on so every single person on this call.
00:19:49.009 --> 00:19:54.431
Every person has the exact same opportunity.
00:19:54.930 --> 00:20:02.303
You learn from the same people out of the exact same book, given the exact same opportunity.
00:20:02.686 --> 00:20:06.499
You know, I wrapped up my deal yesterday going, hey, you know,
00:20:06.621 --> 00:20:11.071
you got to do your first take five, you know, to have a thousand of them.
00:20:11.391 --> 00:20:16.408
Charlie and I were on a walk today talking about that. Charlie, do you remember that?
00:20:16.686 --> 00:20:21.203
Your first five? I knew you do, but I was telling him about our work today.
00:20:21.609 --> 00:20:24.951
Charlie was like, I ain't doing a take-five. I don't buy into it.
00:20:24.951 --> 00:20:27.826
I ain't believing into it. I said, Charlie, you got to do a take-five, man.
00:20:28.227 --> 00:20:32.012
You have to do it. And I was pissed. And I was very hard on him.
00:20:32.342 --> 00:20:36.197
And how did he do on his first take-five? His very first take-five.
00:20:36.377 --> 00:20:41.211
It was probably sucks just like mine was. It was terrible. Great, great, good, good.
00:20:43.546 --> 00:20:47.900
But see, here's what I do know. Well, I know the rule of one.
00:20:48.364 --> 00:20:52.141
I know that if you do one, you can do a thousand. If you can make one dollar,
00:20:52.141 --> 00:20:53.391
you can make a million dollars.
00:20:53.624 --> 00:20:56.141
You can make a million dollars, you can make a hundred million dollars.
00:20:56.141 --> 00:20:58.813
It's that simple. But you've got to start with one.
00:20:59.278 --> 00:21:02.411
And see, now we're on our walk today. I go, isn't it amazing,
00:21:02.411 --> 00:21:08.744
Charlie? You know, how many people are going to go back and start with that one take five?
00:21:09.191 --> 00:21:14.834
Even if it's not good, it's the first one on the journey of 500 and 1,000.
00:21:15.420 --> 00:21:21.261
And who's going to be the first one to truly do speed of service who's truly
00:21:21.261 --> 00:21:26.171
going to rack attack under the mid-rise full ride who's going to go back and
00:21:26.171 --> 00:21:29.271
take it back and do it see it just takes,
00:21:29.791 --> 00:21:35.047
one person and hopefully you're on the phone call today if you were in training and,
00:21:35.656 --> 00:21:40.521
Over the weekend, you saw it. You know, who's going to be the first one?
00:21:40.712 --> 00:21:47.341
Or will your store open the exact same way it opened before you came in?
00:21:47.861 --> 00:21:55.242
Will you go, wow, man, that was really great. But you're not out in the trenches with your wrenches.
00:21:55.585 --> 00:21:59.329
You're not PMI in the cars. You're not holding the flashlight.
00:21:59.625 --> 00:22:03.966
You're not doing your strategy on every cell.
00:22:04.111 --> 00:22:09.411
You know who's going to be the one and um i keep going the most important thing
00:22:09.411 --> 00:22:11.797
is if you start with your take five.
00:22:12.459 --> 00:22:19.715
And then you have that first take five just pull out your workbook and start right off the workbook,
00:22:20.336 --> 00:22:25.951
right off the workbook and you can have that is take fives for so long you know
00:22:25.951 --> 00:22:30.511
let's do the next segment of the workbook the next segment of the workbook Man,
00:22:30.511 --> 00:22:32.706
all of a sudden, you come into your group.
00:22:33.037 --> 00:22:38.521
Charlie had one take five, which turned into two, which turned into 100,
00:22:38.521 --> 00:22:43.939
which turned into now training all over the country.
00:22:44.775 --> 00:22:51.811
Handling courtside with Mike Quinn. Handling Midas training in Canada, all over the U.S.
00:22:52.130 --> 00:22:55.328
Doing presentations. How can this be wrong?
00:22:55.775 --> 00:22:59.780
Doing private equity presentations. all because,
00:23:00.348 --> 00:23:05.973
He did just one take five. Wow. See, that's the power of that one.
00:23:06.495 --> 00:23:12.834
Now, are you going to be the one that's going to have that first take five today? I don't know.
00:23:13.524 --> 00:23:17.256
But again, the concept does not discriminate, guys.
00:23:17.594 --> 00:23:22.343
It doesn't care what color you are. It doesn't care how many days a week you're open.
00:23:22.761 --> 00:23:27.376
It cares if you execute the concept. There's no discrimination here.
00:23:28.024 --> 00:23:32.490
Also, I want to congratulate Mike Quinn and the team.
00:23:32.763 --> 00:23:37.302
They have the first air-conditioned facility we have in Houston.
00:23:37.703 --> 00:23:40.564
How's that? How is that? Boom.
00:23:40.971 --> 00:23:45.654
I just pulled up right now to it, and the windows are frosty. Oh, yeah.
00:23:48.994 --> 00:23:52.772
It looks good. I'm excited to get in there. Let's go.
00:23:52.935 --> 00:23:55.224
Hey, next stop, Sienna, I do
00:23:55.224 --> 00:23:59.417
believe. So we're making the laps of air conditioning, all of our shops.
00:23:59.684 --> 00:24:04.537
I'm just so excited about that. Charlie goes, oh man, Todd, it was great.
00:24:04.763 --> 00:24:07.644
You know, we're out there in the bays and it was really great.
00:24:07.644 --> 00:24:10.481
So, so congratulations. I'll turn it back over to you guys.
00:24:10.638 --> 00:24:14.336
Hey, be the one, be the one guys, be the one.
00:24:15.834 --> 00:24:19.464
Glenn, can I touch on that too? And a little bit and just, um,
00:24:19.464 --> 00:24:23.094
and the fact of, you know, how you say that, you know, all of us want to also
00:24:23.094 --> 00:24:26.384
one day be able to teach this and do this and be able to continue to,
00:24:26.384 --> 00:24:29.063
you know, as a leader, continue to train our teams on this.
00:24:29.411 --> 00:24:32.434
And I was having a really good conversation yesterday with Trevor,
00:24:32.434 --> 00:24:33.852
who we brought down to courtside.
00:24:34.160 --> 00:24:37.434
And he said something that really struck a chord.
00:24:37.434 --> 00:24:40.534
You know, we come down often, right? I mean, I come down every month.
00:24:40.534 --> 00:24:44.474
I bring a lot of our teammates down and we're constantly training on this.
00:24:44.474 --> 00:24:49.504
We are executing it at a high level. And, you know, we are constantly doing
00:24:49.504 --> 00:24:53.119
our take fives and perfecting our skills in this.
00:24:53.409 --> 00:25:00.699
But he said, would we be able to have a courtside at any one of our three locations?
00:25:01.275 --> 00:25:05.062
And I was like, whoa, you know, that is an excellent question.
00:25:05.062 --> 00:25:10.582
Can I bring a courtside type training model into any three of our locations?
00:25:10.582 --> 00:25:14.887
And would we be able to execute that training at the level that the Woodlands team does?
00:25:15.236 --> 00:25:19.602
And it just kind of, again, highlights who is willing to step up to the plate
00:25:19.602 --> 00:25:23.339
and who is willing to not only execute at the highest level,
00:25:23.572 --> 00:25:25.312
but seek that excellence to
00:25:25.312 --> 00:25:29.602
be able then to train others who are coming in and wanting to perfect it.
00:25:29.982 --> 00:25:33.912
And so I just think as a leader, it really, if you're coming through courtside
00:25:33.912 --> 00:25:40.562
as a leader and you're bringing your team through, are you exercising all of these trust points?
00:25:40.562 --> 00:25:45.412
Are you modeling the concept on a regular basis that you could bring others
00:25:45.412 --> 00:25:51.081
into your facility and be able to duplicate what the Woodlands is doing and train others to do that?
00:25:51.348 --> 00:25:54.592
And it's like, that is the hope for my team. That is what I am hoping.
00:25:54.592 --> 00:25:57.680
Every time I bring someone down to courtside or into key to key,
00:25:58.035 --> 00:26:02.212
are they able to then go, oh yeah, this is it. I get this. I'm going to perfect
00:26:02.212 --> 00:26:04.240
this so that I can train others to do this.
00:26:04.420 --> 00:26:07.872
That's the agency that I feel like we all need to be seeking and looking for
00:26:07.872 --> 00:26:11.942
when we are recruiting and bringing people in is that level of excitement,
00:26:11.942 --> 00:26:14.178
that level of passion, that level of obsession.
00:26:14.434 --> 00:26:18.382
Because at the end of the day, that is what is going to make you successful
00:26:18.382 --> 00:26:22.648
is finding those people who can go, oh, I got to train on this. I love this.
00:26:23.628 --> 00:26:26.108
Yeah, that was, uh, that was actually my, Oh, sorry, Charlie.
00:26:26.468 --> 00:26:29.128
That was, uh, that was actually gonna be my biggest takeaway from courtside.
00:26:29.128 --> 00:26:34.059
There were so many, but hearing Trevor talk and say how he was in awe of the Woodlands guys.
00:26:34.500 --> 00:26:37.168
Um, these guys, I mean, they don't have it easy. It's, it's a thin staff over
00:26:37.168 --> 00:26:41.868
here. They produce nonstop and they all alter their schedules to all be at courtside
00:26:41.868 --> 00:26:45.367
every single month, you know, and they make it happen no matter what.
00:26:45.826 --> 00:26:49.593
And, uh, to see all of them, you know, you got Felix doing shop tours.
00:26:49.919 --> 00:26:53.688
You got, uh, Donnie doing an invoice review. you got William doing strategies,
00:26:53.688 --> 00:26:59.043
you got Charlie at the rack. Um, and then you got JT Alex in the shop,
00:26:59.246 --> 00:27:02.363
helping every single customer and still producing at a high level.
00:27:02.694 --> 00:27:07.297
Um, he's Trevor said he was in awe, you know, and that's, we're empowering that we train the guys.
00:27:07.593 --> 00:27:12.948
We then empower them, you know, once they, they have it down and then look what they do back.
00:27:12.948 --> 00:27:16.838
You know, it was, uh, when they said that, I was like, man, I'm very, I love that he said that.
00:27:16.838 --> 00:27:20.568
Cause it made me it made me think how proud i am of these guys um for going
00:27:20.568 --> 00:27:24.988
all in and and they all have a tremendously bright futures because of it you
00:27:24.988 --> 00:27:28.544
know they've changed their lives forever because they gave they gave into it
00:27:28.909 --> 00:27:32.148
and they uh and they and they just come to come to work and they do what they
00:27:32.148 --> 00:27:35.088
need to do to make it happen and i just i'm very i don't know if any of them
00:27:35.088 --> 00:27:38.338
are on here but i can see william inside running around setting up the shop
00:27:38.338 --> 00:27:40.888
right now um you know and so,
00:27:41.748 --> 00:27:45.028
i'm very very proud of them but uh that was a huge takeaway for me for sure
00:27:45.028 --> 00:27:46.828
yeah it was huge Huge, huge to hear that.
00:27:47.628 --> 00:27:50.142
Let me follow up. Glenn, can I follow up on them?
00:27:52.622 --> 00:27:56.191
I guess i'll just take the floor so a couple of things the team,
00:27:56.691 --> 00:28:00.921
did such a good job at the end of the day when everybody left you know me and
00:28:00.921 --> 00:28:05.398
cupid stayed there with them i'm like man next time we'll have to do something for these guys,
00:28:05.869 --> 00:28:09.131
we already booked it next time after courtside we're taking them out we're going
00:28:09.131 --> 00:28:13.490
to celebrate with them because they do work so hard and they could have looked at it as,
00:28:13.972 --> 00:28:18.771
you know it's an inconvenience i have you know 30 plus people in my feet while
00:28:18.771 --> 00:28:22.311
I'm trying to work, but it's never, never been said. Never.
00:28:22.611 --> 00:28:25.466
These guys do it with a smile, and they love helping people.
00:28:25.838 --> 00:28:27.968
So it's such unbelievable teamwork.
00:28:28.341 --> 00:28:33.042
Now, to follow up on what Amy said, you know, we spoke about Bryce on earlier,
00:28:33.378 --> 00:28:35.329
and we spoke about Trevor briefly.
00:28:35.607 --> 00:28:38.451
And I'm having Trevor at the rack, and I gave him a little challenge.
00:28:38.451 --> 00:28:41.501
I said, okay, we did all the practice swing. I said, I have one more,
00:28:41.501 --> 00:28:46.111
Trevor. I said, I want you to try and do this AC co-dancer.
00:28:46.451 --> 00:28:50.328
Showed me that it's a second base. He did a video, and I'm like,
00:28:50.589 --> 00:28:52.882
you got to be freaking kidding me.
00:28:53.300 --> 00:28:57.241
I mean, it was unbelievable. I say, if I'm a customer, like,
00:28:57.241 --> 00:28:58.931
if it was my car, I'm just buying it.
00:28:59.424 --> 00:29:05.041
So good. And it's so clear to see your team and who's great and who's not,
00:29:05.041 --> 00:29:06.721
who needs more work or whatever.
00:29:07.011 --> 00:29:09.774
Now, the other thing I want to piggyback on training.
00:29:10.425 --> 00:29:19.022
So we had some guys in this class. We had a GS from Neumanns, an amazing kid.
00:29:19.219 --> 00:29:24.618
And then we also had one of our technicians, Ozzy, and Ozzy's English isn't perfect.
00:29:24.989 --> 00:29:29.431
Now, how did we end up with these guys, though? It's pretty cool because a couple
00:29:29.431 --> 00:29:33.861
of months ago, back whatever month, Glenn, you end up doing courtside because
00:29:33.861 --> 00:29:36.228
I was away. I was in the Vegas training.
00:29:36.843 --> 00:29:42.294
We had Alex, I think, was the first technician that came through.
00:29:42.973 --> 00:29:45.051
So I'm in Vegas,
00:29:45.776 --> 00:29:51.017
I know the class ended, and I send him a message, and I say, Alex, how was the class?
00:29:51.440 --> 00:29:57.338
And he says, life-changing. You need to make every technician go through this.
00:29:58.157 --> 00:30:03.970
Those are exactly the words he typed. And I'm like, oh, it clicked a light bulb.
00:30:03.970 --> 00:30:07.381
We keep talking about teamwork, front of the house, back of the house.
00:30:07.776 --> 00:30:12.675
See, the back of the house never sees or understands what we do in the front.
00:30:13.047 --> 00:30:16.286
They only get the hours. That's the only thing they see.
00:30:16.721 --> 00:30:20.471
Once they go through the training and they see all the work that goes into it,
00:30:20.715 --> 00:30:23.768
there is a different level of appreciation and teamwork.
00:30:24.152 --> 00:30:29.585
So it was really eye-opening. And, you know, even Ozzy with his broken English,
00:30:29.817 --> 00:30:34.339
he did say, man, I now understand better the front of the house.
00:30:34.688 --> 00:30:39.006
So your team has to train as a team if you really want to have a full team.
00:30:40.115 --> 00:30:43.562
Yep, agree 100%. They have to understand it.
00:30:43.562 --> 00:30:48.270
But if they don't understand it, a lot of times you're going to have them fighting
00:30:48.270 --> 00:30:52.050
it. And that is something that we hear a lot from, you know,
00:30:52.050 --> 00:30:55.834
people that come through key to key is like, how do I get my technicians on board?
00:30:56.171 --> 00:31:00.490
You know, they're not used to, you know, the vehicle not being inspected,
00:31:00.490 --> 00:31:06.126
you know, by them and doing the full DVI by them because they want to own the inspection.
00:31:06.463 --> 00:31:09.450
Right. In case something doesn't go right or whatever, it falls on them.
00:31:09.450 --> 00:31:11.594
But that's not that's not actually how it works.
00:31:11.937 --> 00:31:16.360
And so for people to be able to come through and actually learn this concept.
00:31:17.440 --> 00:31:22.890
It makes perfect sense, which is exactly why they can buy into the unlimited
00:31:22.890 --> 00:31:27.407
hours model, which is exactly what we have. And we have a bunch of happy technicianships.
00:31:27.959 --> 00:31:31.605
I want to add to what Amy said, Amy, if you don't mind, you know,
00:31:32.065 --> 00:31:36.033
and this is just the truth. You know, I think your Oswego store,
00:31:36.353 --> 00:31:41.252
that was always a dream of mine for the Oswego store to be your training store.
00:31:41.566 --> 00:31:47.245
It's big and you have that back area, you know, that this really could be cleaned
00:31:47.245 --> 00:31:50.317
out as a training center.
00:31:50.770 --> 00:31:57.285
You know, it's actually large enough where you could convert that to have a,
00:31:57.865 --> 00:32:02.363
rack put in there. So you got your rack attack training right frickin there, man.
00:32:02.654 --> 00:32:04.570
I think there's already a rack in there.
00:32:05.205 --> 00:32:10.315
Yeah, we put a rack in there. Oh, did you? Did you put one in there? Oh, good. Thank God.
00:32:10.524 --> 00:32:14.225
Yeah. And so now that could turn into a, you know, clean it out.
00:32:14.885 --> 00:32:20.945
Really, there's opportunity there where all of a sudden you are doing a courtside.
00:32:20.945 --> 00:32:23.517
You're actually doing key to key for your team.
00:32:23.806 --> 00:32:28.695
That doesn't mean you don't keep bringing them in to sharpen your skills.
00:32:29.031 --> 00:32:34.855
But, dude, you got it right there. Man, that is our mission critical because,
00:32:34.855 --> 00:32:38.923
you know, wow, that could be a whole training center going forward.
00:32:39.220 --> 00:32:42.224
So I 100% support that.
00:32:42.520 --> 00:32:47.246
Getting someone like Trev, you know, God, Trev's been on the team a long time.
00:32:47.542 --> 00:32:52.395
He's got the game, you know, and so there's a real opportunity there.
00:32:52.725 --> 00:32:59.175
And it's not very expensive to convert that backside into a neat training center
00:32:59.175 --> 00:33:01.096
if we wanted to actually host him.
00:33:01.689 --> 00:33:05.352
Um a court side there or key to key there because you have
00:33:05.718 --> 00:33:09.697
you know we got two holiday ends right next to two of your stores there's just
00:33:09.697 --> 00:33:15.476
such an opportunity there so i love that trev said that and see now there's someone
00:33:15.801 --> 00:33:20.567
that that you go okay this is a guy who's young he's been in the company a long
00:33:20.567 --> 00:33:24.477
time and he's going to stay with the company i think trev left at one time he
00:33:24.477 --> 00:33:28.410
i don't think he ever wants to leave again i think he sees the vision
00:33:28.741 --> 00:33:30.459
of the bartels family
00:33:30.819 --> 00:33:36.347
and um and what you guys are doing so he's a guy that you say okay trev i'm
00:33:36.347 --> 00:33:42.077
going to invest in you i'm going to bring you down here every time i come down you're going to be
00:33:42.517 --> 00:33:47.047
at my hip i'm going to train you to death and um and and then we're going to
00:33:47.047 --> 00:33:53.337
take this you and i are going to take this to um and do court side or key-to-key
00:33:53.337 --> 00:33:55.518
and court side because you're ready.
00:33:55.942 --> 00:34:02.087
You are ready. It doesn't mean I'm going to quit coming down here for the nuances
00:34:02.087 --> 00:34:03.697
that happen constantly.
00:34:04.225 --> 00:34:09.737
But, oh, my God, I love that. That is the plan. Now you got it.
00:34:10.557 --> 00:34:16.987
I mean, I can do this in Boston. Charlie can hold programs in Boston for his
00:34:16.987 --> 00:34:20.037
entire team now with Bill.
00:34:22.617 --> 00:34:27.347
So I love that conversation. I think that conversation should be expanded.
00:34:27.672 --> 00:34:34.007
And I'd love to see Amy Bartel speaking to Amy Bartel to make that happen.
00:34:34.007 --> 00:34:36.246
I think Oswego is your store for that.
00:34:36.472 --> 00:34:41.080
And also, that would put Oswego 100%.
00:34:41.931 --> 00:34:46.165
Inside of everybody that, hey, man, we got to make this thing happen. You know what I mean?
00:34:46.386 --> 00:34:50.791
It's happening here, baby. It's happening here. Invest in your superstars.
00:34:50.791 --> 00:34:58.661
That's it. I'm going to prick and turn this thing into not only my training
00:34:58.661 --> 00:35:03.331
center because it's set up for that, but I'm going to get.
00:35:05.011 --> 00:35:07.891
My hammer panel going out of here also.
00:35:08.211 --> 00:35:11.724
So anyway, food for thought. I love that. So anyway, I'll be quiet now.
00:35:12.682 --> 00:35:17.801
Love that. Yeah, I love that. Absolutely. And these players that are on our
00:35:17.801 --> 00:35:20.751
team, they love it. They love to train.
00:35:21.529 --> 00:35:29.174
I look at the VIP Racketag Day at 10-10 now and it's just evolved into.
00:35:29.975 --> 00:35:35.342
You know, I've got a whole entire team that is training everybody that comes through.
00:35:35.342 --> 00:35:38.792
And I love that, you know, Christopher at the rack. I mean, just an absolute
00:35:38.792 --> 00:35:44.862
superstar. You know, I mean, he carries a big load during VIP training weekend.
00:35:44.862 --> 00:35:47.192
Like, man, it's like he's out there doing the deal.
00:35:47.482 --> 00:35:50.482
And then you've got these guys are just latching on, you know,
00:35:50.482 --> 00:35:54.082
to Donovan. They're just picking his brain. They got Cliffhanger,
00:35:54.082 --> 00:35:58.432
Jaybird, you know, Kaboom, Michael, Al. These guys are all trained.
00:35:58.432 --> 00:35:59.841
They're all trainers, actually.
00:36:00.154 --> 00:36:02.582
I mean, if you think about it, right, they're all trainers.
00:36:02.942 --> 00:36:05.602
All these guys that are on my team, they are trainers. Like,
00:36:05.602 --> 00:36:09.902
I'm like, hey, go sit on this guy's hip, you know, for the next hour.
00:36:09.902 --> 00:36:14.249
And they come back and they're like, oh my gosh, wow, this is like, this is insane.
00:36:14.748 --> 00:36:19.672
And so you have to be able to create this great culture, this great winning
00:36:19.672 --> 00:36:23.426
environment. You do that by executing the concept, by just winning big.
00:36:24.216 --> 00:36:28.134
And man, it is fire. Now, I wanted to pick Joe's brain.
00:36:28.337 --> 00:36:32.186
Well we got a little bit of time left um you know just a lot of people that,
00:36:32.749 --> 00:36:36.672
uh come through you know we say hey it's like you're about to go drink through
00:36:36.672 --> 00:36:41.587
a fire hose we're about to give you a lot of information and it is a lot of information um,
00:36:42.122 --> 00:36:46.122
but then people are always asking like where do i start right where do i start
00:36:46.122 --> 00:36:51.033
so joe what would you say on that as far as where does somebody start going back monday morning.
00:36:52.583 --> 00:36:58.467
Yeah good question um you know i guess i'll recap my version of the weekend
00:36:58.467 --> 00:37:01.597
so we got to hear from a lot of amazing people we got to hear from some new
00:37:01.597 --> 00:37:03.856
vendors got to see some new faces,
00:37:04.605 --> 00:37:09.678
uh but my favorite two takeaways were um you know i was talking to this one guy who,
00:37:10.510 --> 00:37:14.392
he doesn't own a shop yet but he wants to uh get out of corporate america and,
00:37:14.885 --> 00:37:18.207
uh you know go open up a blue collar business i was like hey i know about some
00:37:18.207 --> 00:37:22.227
industry that's pretty good and he literally boiled it down to one sentence.
00:37:22.227 --> 00:37:24.947
He was like, man, at the end of the two days, he's like, man,
00:37:25.985 --> 00:37:29.947
it's really just like, do you want to put in the work? That's what he said.
00:37:30.467 --> 00:37:32.642
Straight up, he's like, wow, it's really boiled down to like,
00:37:33.170 --> 00:37:34.627
is the risk, like there's no risk.
00:37:35.267 --> 00:37:38.577
The only risk is if you're not willing to put in the work because he knows that
00:37:38.577 --> 00:37:43.997
he'd have to come in like Coupon, smart guy, and he'd have to freaking work
00:37:43.997 --> 00:37:49.047
for like six months, a year, and work for a lifetime to continue to absorb the knowledge.
00:37:49.563 --> 00:37:52.506
And he's like, there's no risk. So when Todd says there's no risk,
00:37:53.104 --> 00:37:56.817
it really is great to hear somebody from the outside capturing that and being
00:37:56.817 --> 00:37:58.706
like, wow, there's no risk except for myself.
00:37:59.112 --> 00:38:03.117
But if you could control for that, if you could guarantee that you have Coupine
00:38:03.117 --> 00:38:07.907
or Glenn-level work ethic, it really is just absorb it, learn to speak language,
00:38:07.907 --> 00:38:11.001
and it's almost inevitable that you'll be successful.
00:38:11.698 --> 00:38:15.343
And my second favorite takeaway was the LinkedIn post I saw.
00:38:15.477 --> 00:38:20.127
And a gentleman who was at the training, He oversees a big, big operation.
00:38:22.129 --> 00:38:25.007
If you're listening, you know who you are. It was something along the lines
00:38:25.007 --> 00:38:28.015
of there is zero return on investment in training.
00:38:28.207 --> 00:38:30.638
There is zero. Unless you go do it.
00:38:31.886 --> 00:38:36.867
And I love that. He goes, there is zero ROI on training unless you do it.
00:38:37.175 --> 00:38:41.137
And the ROI is upon implementation, which I thought was excellent.
00:38:41.137 --> 00:38:45.087
So if you're going to implement, you just got to go all in.
00:38:45.127 --> 00:38:51.327
And I recommend surrendering to it instead of trying to pick and choose where you're going to start.
00:38:52.018 --> 00:38:58.300
Matan had a great segment this weekend on you just do it one step at a time.
00:38:58.300 --> 00:39:01.320
What's the best way to eat an elephant? It's one bite at a time.
00:39:01.960 --> 00:39:06.830
And the easiest way to implement, in my opinion, is to just start with the phones.
00:39:06.830 --> 00:39:09.584
Start with the take five. Practice on the phones.
00:39:11.200 --> 00:39:15.830
If you think about the concept, it's really only like 10 to 20 things that you
00:39:15.830 --> 00:39:17.130
got to get really good at.
00:39:17.571 --> 00:39:21.370
And you just focus for a week. Okay, for a week, we're just going to get really
00:39:21.370 --> 00:39:22.970
good at answering the phones.
00:39:23.434 --> 00:39:27.573
And then the next week, we're going to get really good at taking pictures and videos.
00:39:27.916 --> 00:39:32.210
And then the next week, you're going to get really good at a new customer introduction shop tour.
00:39:32.530 --> 00:39:35.860
And then the next week, man, we're just going to get really good at the rack
00:39:35.860 --> 00:39:39.716
attack and moving them around the bases. And then you just do that again for the next month.
00:39:40.111 --> 00:39:43.402
And then you do it for 12 months straight. And then you recruit some amazing people.
00:39:43.704 --> 00:39:48.186
And a year later, your head has been buried in the sand, like Todd says.
00:39:48.517 --> 00:39:52.370
And you look up a year later and you got the results that some of our team members
00:39:52.370 --> 00:39:55.140
through AutoShop Answers have, which is their revenue has doubled and their
00:39:55.140 --> 00:39:56.858
ticket average has doubled and their car counts up.
00:39:57.137 --> 00:40:00.788
They've got amazing people and they love running to work. So implementation.
00:40:02.414 --> 00:40:05.940
You can't implement the entire thing in one day, but you can do it one step
00:40:05.940 --> 00:40:08.068
at a time and six months go by pretty quick.
00:40:08.567 --> 00:40:12.740
And it all starts with just having to take five and building a culture of training
00:40:12.740 --> 00:40:17.600
in your company. So yeah, I'll pause there and to back off. I want to add something too.
00:40:18.460 --> 00:40:22.093
The reality of this is an amazing reality.
00:40:22.499 --> 00:40:26.978
Joe will tell you, I told him this six years ago.
00:40:28.740 --> 00:40:38.101
I tell it all the time. You are in an opportunity where you have a no risk opportunity.
00:40:38.444 --> 00:40:43.340
That means We are in a space with a perfected business model,
00:40:43.740 --> 00:40:51.360
which takes all risk away if you can execute the concept.
00:40:52.067 --> 00:40:56.294
And man, that is amazing. We have identified the swim lane I'm in.
00:40:56.294 --> 00:40:59.143
Here it is. It's going to be auto hospitality.
00:40:59.688 --> 00:41:03.864
I have the playbook. It's right here. If you execute the playbook,
00:41:03.864 --> 00:41:07.114
it doesn't matter if you're from the industry, not from the industry.
00:41:07.114 --> 00:41:09.982
If you're from the industry, it does not discriminate.
00:41:10.382 --> 00:41:19.112
And if I can execute this concept, I take all risk away from my future or my family.
00:41:19.432 --> 00:41:22.949
That is huge. You understand that? You have no risk.
00:41:23.534 --> 00:41:28.753
I have not had a risk in business since I was 26 years old.
00:41:29.217 --> 00:41:32.857
And see, Joe now believes that. Oh, wow, Todd, you're right.
00:41:33.199 --> 00:41:39.730
Any store we open will do $500,000. Oh, my God, you have zero risk. Yeah, it's no risk.
00:41:40.834 --> 00:41:45.384
And you can have that for the rest of your life. And the more you know,
00:41:45.384 --> 00:41:48.884
the less risk you have. There's no risk once you have this.
00:41:49.250 --> 00:41:56.634
Glenn Piccolo, for the rest of his life, has no financial issues or worries
00:41:56.895 --> 00:42:03.020
because he's perfected a business model, which takes all risk away from him.
00:42:03.281 --> 00:42:08.633
See, I can be a great football athlete, but that's a short-term career.
00:42:09.394 --> 00:42:14.664
I can play in the NFL. I can be a top NFL player.
00:42:14.984 --> 00:42:18.478
But man, 40 years old, you're old in the NFL.
00:42:18.623 --> 00:42:24.555
When you think about that, that you have zero risks the rest of your life.
00:42:24.886 --> 00:42:31.024
Man, what is that worth? What value is that? Oh, man, what value is that for
00:42:31.024 --> 00:42:34.814
your family? Do it for yourself. Do it for your family. It's amazing.
00:42:34.814 --> 00:42:38.400
Anyway, I'll shut up there. Thanks, guys. I agree.
00:42:39.508 --> 00:42:44.166
Um, yeah. So, um, yeah, just implementation. I just like to tell everybody this,
00:42:44.166 --> 00:42:49.936
you know, you go back, everybody comes and sees the 50 bays and they see this massive shop.
00:42:49.936 --> 00:42:52.856
And, you know, I was talking about this yesterday in training.
00:42:52.856 --> 00:42:55.188
It's like, we have, we have 50 bays.
00:42:55.675 --> 00:42:59.002
We do. But at any given time, we're using like eight of them.
00:42:59.338 --> 00:43:02.856
I mean, really, uh, we got our speed rack and then we've got our technicians
00:43:02.856 --> 00:43:05.616
and, you know, we've got 11 guys and, you know, on any given day,
00:43:05.616 --> 00:43:06.816
there's two or three of them that are off.
00:43:06.816 --> 00:43:11.396
And so the, the, the bays are a luxury um they're great for a shop tour and
00:43:11.396 --> 00:43:13.288
you're showing the customer all these you know uh.
00:43:14.336 --> 00:43:18.146
The this big shop and you know all these bays but at the end of the day like
00:43:18.355 --> 00:43:23.426
man at any given time i could go find 25 bays if i need one you know like it's
00:43:23.426 --> 00:43:28.856
all you know it's it's it's it's mainly for show i mean honestly and you know,
00:43:29.552 --> 00:43:36.956
i love two bays four lifts charlie shop 460 000 amazing let's go I mean,
00:43:36.956 --> 00:43:38.096
that is absolutely amazing.
00:43:38.096 --> 00:43:41.864
And so anybody out there, when we go back and we think six years ago,
00:43:42.282 --> 00:43:48.746
four advisors, one iPhone, no speed rack, no tech metric, we barely just started
00:43:48.746 --> 00:43:51.936
MotoVisuals, right? We didn't have this.
00:43:52.493 --> 00:43:57.375
We would go and we would just send the video to a customer via text message
00:43:57.532 --> 00:44:01.897
on an iPhone and it would say, hey, Mr. Jones, you need to watch this video.
00:44:02.373 --> 00:44:05.259
And then we'd send them a link to a MotoVisuals and that was it.
00:44:05.607 --> 00:44:10.176
Okay. So there's no, you know, like just, you don't have to have what we have
00:44:10.176 --> 00:44:12.909
to start. Okay. What you have to do is you have to be nice.
00:44:13.554 --> 00:44:16.286
You have to appreciate the customer walking through your door.
00:44:16.286 --> 00:44:20.548
Like it's your first day in business. You have to say yes. You have to smile.
00:44:20.995 --> 00:44:25.766
Okay. And then that in itself is going to double your revenue.
00:44:26.138 --> 00:44:29.246
But the other thing that I'm going to tell everybody is, you know,
00:44:29.246 --> 00:44:32.918
these podcasts, I think we've got like 30 something of them now.
00:44:34.130 --> 00:44:40.057
And these podcasts will teach you the language. Go back, listen to these podcasts,
00:44:40.556 --> 00:44:45.063
go through all of them, listen to them multiple times, and you will start to
00:44:45.063 --> 00:44:47.419
learn this language. You will start to learn how we think.
00:44:48.145 --> 00:44:50.963
We had a guy that came through, actually two people. You know,
00:44:50.963 --> 00:44:54.443
one guy, he actually just stumbled upon a podcast and he said,
00:44:54.443 --> 00:44:58.333
man, I stumbled upon your podcast and then I listened to every single one of
00:44:58.333 --> 00:44:59.952
them over and over and over again.
00:45:00.074 --> 00:45:03.075
And then I booked the flight and I came down and you changed my life.
00:45:03.631 --> 00:45:09.273
And he goes, man, his wife tells me Sunday morning, this was last month or a
00:45:09.273 --> 00:45:15.413
couple months ago, Sunday morning, his wife grabs me and she's like, we don't know anybody.
00:45:16.253 --> 00:45:18.235
They said, we don't know Todd. We don't know Todd Westerlin.
00:45:19.013 --> 00:45:21.440
We don't know any of you. We have no idea who you are.
00:45:22.583 --> 00:45:28.243
Okay. And she goes, we just stumbled upon the podcast and my husband listened
00:45:28.243 --> 00:45:30.523
to it. She's like, I don't know anything about the business.
00:45:30.523 --> 00:45:32.818
I'm not involved in the business, but he asked me to come down.
00:45:33.276 --> 00:45:39.331
With them. We booked the flight and I can tell you this concept has changed our life.
00:45:39.801 --> 00:45:43.143
And I was like, wow, that is absolutely amazing.
00:45:43.143 --> 00:45:47.583
So if you're listening to this podcast, man, I just encourage you to share it
00:45:47.583 --> 00:45:50.453
with somebody, somebody that might need to hear it because man,
00:45:50.453 --> 00:45:52.083
you could actually change somebody's life.
00:45:52.083 --> 00:45:56.723
There are shops out there and a lot of them that are, man, on their way out
00:45:56.723 --> 00:45:58.272
of business, as sad as that sounds.
00:45:58.992 --> 00:46:01.744
They're on their way out of business. They are on the map. They are struggling.
00:46:02.127 --> 00:46:05.157
You have people that are struggling to make ends meet. You have people that,
00:46:06.113 --> 00:46:10.603
are just in a really, really bad spot and just one weekend can change their
00:46:10.603 --> 00:46:12.924
life. So if you're listening to this right now,
00:46:13.581 --> 00:46:14.551
Share.
00:46:17.030 --> 00:46:19.890
It with somebody. I know we're running over just a little bit,
00:46:19.890 --> 00:46:23.453
but I got to give a shout out to Autoshop Ministries, Devante,
00:46:24.570 --> 00:46:29.490
Joe Adams, doing our Autoshop Ministries podcast.
00:46:29.885 --> 00:46:34.471
Another, this is our second live Autoshop Ministries.
00:46:35.250 --> 00:46:39.138
We had five people on Surrender. Boom! How awesome is that?
00:46:39.446 --> 00:46:43.250
It just brings a smile and joy to my face. Anyway, I'm sorry to interrupt.
00:46:43.250 --> 00:46:47.600
I know we're out of time, but I had to shout out to Devontae and his team and
00:46:47.600 --> 00:46:53.470
also listen to Joe Adams and Devontae Tidwell.
00:46:53.470 --> 00:46:58.130
They have their their podcast with Auto Shop Ministries,
00:46:58.970 --> 00:47:06.890
throughout the month, every Sunday, plus the live service simocast over at Quarterside,
00:47:06.890 --> 00:47:09.881
which was a lot of people there. It was really great.
00:47:10.056 --> 00:47:14.570
Big smile on my face. So anyway, I'll let you go. Thanks. And I want to add
00:47:14.970 --> 00:47:19.520
an additional note to what Glenn was saying about the gentleman who came to
00:47:19.520 --> 00:47:23.480
Key2Key without having to hear anything about us, but the podcast.
00:47:23.480 --> 00:47:26.140
We actually got some additional context this weekend.
00:47:26.610 --> 00:47:31.590
He couldn't afford, from what I understand, to come to Key2Key because he couldn't
00:47:31.590 --> 00:47:33.675
afford the flight. And obviously, you got to make the trip.
00:47:34.255 --> 00:47:38.487
And just by listening to the podcast, he was able to grow his business enough.
00:47:40.430 --> 00:47:44.408
Drive his revenue enough to be able to come down through the program.
00:47:44.559 --> 00:47:47.290
And I just love that. So it's like the information is out there,
00:47:47.290 --> 00:47:48.391
man. We're putting it out there.
00:47:48.814 --> 00:47:53.360
It truly is like every variable is controlled for except for are you willing
00:47:53.360 --> 00:47:58.410
to roll up your sleeves and get dirty and implement and make it happen.
00:47:58.410 --> 00:47:59.925
And I feel obligated to do so.
00:48:00.331 --> 00:48:05.020
We got such an amazing team. Thank you once again, Todd, for helping us implement
00:48:05.020 --> 00:48:08.320
this concept of my family's business. And let's freaking go.
00:48:08.350 --> 00:48:11.338
We're having a sick month. It's July. We're pulling up the shop now.
00:48:11.680 --> 00:48:14.703
We're going to have a sick Monday. Let's go rock and roll.
00:48:15.308 --> 00:48:18.910
Get in the trenches, everyone. Let's get hot, boys. Let's get hot. Let's get hot.
00:48:19.290 --> 00:48:22.437
Let's go. Let's go. Have a great day, everybody.
00:48:22.714 --> 00:48:31.110
For more information, reach out to Todd Westerlin at 925-980-8012 or visit autoshopanswers.com.
00:48:31.110 --> 00:48:35.160
You can get more information about Key to Key to Callbacks, Courtside.
00:48:35.160 --> 00:48:39.220
We have a VIP Rack Attack Day where you spend an entire day in the trenches
00:48:39.220 --> 00:48:41.950
with our team, learning this perfected business model.
00:48:41.950 --> 00:48:46.260
We offer leadership classes. We have an AI Academy and also get more information
00:48:46.260 --> 00:48:50.680
about auto shop callbacks. We have auto tech training. We are literally your
00:48:50.680 --> 00:48:56.714
one stop shop. Once again, that number for Todd Westerland is 925-980-8012.