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Join our host, Mr. Rahul Desai, CEO and MD of the International Institute of Gemology, explains on how luxury ultimately becomes human — experienced not through beautiful stores or advanced technology, but through the person sitting across the counter. Rahul examines why the next decade of jewellery training must go beyond product knowledge to build curiosity, observation, emotional intelligence, and cultural range. From role-play and real customer scenarios to manager-led coaching and AI-enhanced clienteling, he explores how the industry can intentionally transfer its best knowledge and develop professionals who notice more, understand deeply, and serve with genuine humanity.
Hosted by: Mr. Rahul Desai, CEO and MD of the International Institute of Gemology
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Sponsors for this podcast episode:
Sanghi Jewelers, our Jewellery Partner, precious gemstone jewellery;
Finestar Diamonds, our Diamond Partner, bringing precision, brilliance and perfection to every diamond;
Polygon, our Industry Partner, Helping jewelers grow their business since 1984;
Jwero.ai, Our Tech Partner, Building Jewelry Rocketships;
Svar Media Network, our Media Partner, The Voice of Jewellers.
