Designing Engagement: From Pastries to Playbooks with Luke Jamieson

1. Introduction to Luke Jamieson: Meet Luke, a self-proclaimed ‘well-behaved larrikin’ and a visionary in employee and customer engagement.

2. The Story Behind the Bio: Luke discusses his humorous yet insightful take on professional bios and how it reflects his approach to work.

3. Unconventional Career Paths: From his beginnings as a pastry chef to becoming a CX and EX leader, Luke shares how diverse experiences contribute to his expertise.

4. Gamification and Engagement: Insights into how gamification can transform workplace culture and employee satisfaction.

5. Candid Thoughts: A frank discussion about the intersection of employee experience and organisational success, and how personal authenticity plays a role in professional settings.

6. Resources and Further Reading: Links to Luke’s content, his co-hosted series #Twenty20ish, and how to connect with him for more insights.

Episode Availability: Listen to the full conversation on platforms like Spotify, Apple Podcasts, and YouTube.