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What happens when a growing organization’s systems can no longer support its vision?
Dean Newlund and Carol Schultz discuss chief of staff roles, CEO accountability, communication, competency models, feedback culture, and organizational structures that help teams grow.
In this episode, Dean Newlund and Carol Schultz discuss:
- Telling clients the truth and leading with integrity
- What a chief of staff really does
- Recognizing when people problems are systems problems
- Building competency models around organizational needs
- Creating stronger communication, feedback, and leadership accountability
Key Takeaways:
- Tell clients the truth, even when doing so creates a risk of losing the business.
- Look at the systems behind recurring people problems before assuming another person is the solution.
- Use competency models to make hiring and performance reviews more objective and clarify what employees are expected to do.
- Build a culture of feedback by modeling effective communication and teaching people how to use language well.
- Give teams room to make mistakes, learn, and become more independent instead of solving every problem for them.
"An effective CEO is one that is self-aware. An effective CEO is one that, I believe, is vulnerable and authentic. An effective CEO is not afraid of looking bad, and I don't mean physically.” — Carol Schultz
About Carol Schultz:
Carol Schultz, CEO of Vertical Elevation and Inc. Magazine columnist, is an outspoken entrepreneur who helps CEOs stop running their companies and start leading them. She draws on decades of experience as a recruiter and executive coach to deliver The Chief of Staff Scaffold System, a 9-step program that teaches founders to restructure their time, delegate effectively, and refocus on growth. Known for her no-BS honesty and willingness to ruffle feathers, Carol combines bold truth-telling with lessons learned from her own early leadership missteps.
Connect with Carol Schultz:
Website: https://verticalelevation.com
Email: carol@verticalelevation.com
Book: Powered by People: https://www.amazon.com/Powered-People-Talent-Centric-Organizations-Recruitment-ebook/dp/B09ZZC81J6
Show: Evolving Your Workplace: https://podcasts.apple.com/us/podcast/evolving-your-workplace/id1562180951
LinkedIn: https://www.linkedin.com/in/carolbschultz/
Instagram: https://www.instagram.com/growgreatteams/
See Dean’s TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I
Connect with Dean:
YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkw
Website: https://www.mfileadership.com/
The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/
LinkedIn: https://www.linkedin.com/in/deannewlund/
X (Twitter): https://twitter.com/deannewlund
Facebook: https://www.facebook.com/MissionFacilitators/
Email: dean.newlund@mfileadership.com
Phone: 1-800-926-7370
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