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Mike DeJong has built, turned around, and sold franchise locations across the country, learning how to step out of the day-to-day without the business breaking.
In this episode, Henry Harrison and Mike dig into the "operator trap" — the point where the work that built your business becomes the thing holding it back.
Mike shares how he turned a failing location from -12% to +30% in a year by putting the customer first, how a single vanity metric nearly bankrupted him, and the KPIs and hiring discipline that now let him run everything from the road.
A grounded, practical conversation for founders, operators, and franchise owners.
Connect with Mike: https://mikedejong.com | mike@mikedejong.com
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