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Dr. Bill Pasmore is a professor at Columbia University, a Senior Vice President at the Center for Creative Leadership, and leads his own consulting firm, Advanced Change. He is an active consultant and speaker working with executives on digital organizational design, leadership development, change, and senior team effectiveness. Advanced Consulting on which this podcast is based on his 30th book.
Show Notes
- Bill unpacks the (VERY busy) schedule that fills his plate. [01.31]
- Leaving time for fun (on the weekends mostly), and the importance of planning far enough in advance to schedule in the occasional vacation. [02.00]
- In an industry where you can’t really plan ahead - a recommendation for busy people. [02.21]
- How Bill handles his weeks by leaving spots in his calendar specifically for things to pop up. [03.13]
- The early signs of stress and overwhelm, and the value of keeping a routine. [03.43]
- How to handle a last minute request from a loyal client when you’re already double (or triple!) booked. [05.06]
- Maintaining relationships and still providing excellent customer service even when you can’t accommodate a clients last minute requests. [06.46]
- Relieving stress so that it doesn't affect your personal life or your professional life (with a note on what famous world change leaders do!) [08.01]
- Trust and professional relationships between advanced consultants and senior leaders. [10.45]
- Maintaining relationships throughout a project. [14.54]
- Ways to remember key points about each client. [17.00]
- A perspective on technology and client meetings, and the art of writing notes to yourself while you're not looking at the page. [18.56]
- The work required before and after meetings, and leaving enough time for it. [20.30]
- A real world example of a consultant’s advancement. [21.11]
- The job of the junior person in the closed-door room (Hint: it’s to observe and to learn!) [25.21]
- When trust is broken… ways that it can happen, and what next? [26.47]
- The future of consulting. [32.51]
- Advanced Consulting, and how it may be of value to you. [34.35]
- Some rapid fire answers from Bill to the questions around feeling successful, an accomplishment he’s most proud of, what he’s most looking forward to this year, and some advice he’d give to his younger self. [36.44]
Learn more about Bill
To get in contact with Bill or for more information about his new book, Advanced Consulting: Earning Trust at the Highest Level, head over to his website advancedchange.com
Quotes from this episode
“There’s only so much any of us can do, and sometimes we try to do too much.” – Bill Pasmore
“They need to have a feeling that you’re there because you care about them as human beings, and not simply because you’re doing something that’s going to help them be more effective in their business.” – Bill Pasmore
“And once they make that decision that you're a vendor, you're a supplier, you're just another consultant, you don't have a chance of building that relationship with them. They’ve closed the door.” – Bill Pasmore
“In the work that we do, the real credibility is in this trust building.” – Bill Pasmore
“I think the message here for our listeners is at all costs, try to prevent breaking trust, because it can be really difficult or impossible to regain if there is that failure moment.” – Tara Rae Bradford
“Trust is as important as the work that you do.” – Bill Pasmore
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