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For anyone running a coworking space, there's a tension that builds up slowly and rarely gets talked about. The members you opened the doors with become part of the furniture. You know their kids' names and you've shared the highs and the wobbles.
Somewhere along the way, decisions that should sit with you start getting weighed against how those members might react. A price review gets put off, a change gets softened or a conversation gets parked for another week.
In this episode, Graham and Anne-Marie work through what happens when an operator's relationships with longer-standing members start steering the business.
They cover legacy pricing, communicating change with confidence, the role of a well-kept handbook and why honest conversations are what real community is actually built on. If there's a conversation you've been carrying around, this one will help you find a way through it.
Key takeaways for coworking and flexible workspace operators:
- Refresh your handbook and reshare it with a quick read-and-acknowledge step
- Make current pricing visible somewhere all members can see it
- Pick one small change this month rather than waiting for a bigger overhaul
- Apply rules consistently for everyone, regardless of how long they've been in the space
- Set up a feedback channel and respond to what comes through it
Thanks for tuning in to Flex That Worx!
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