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Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they explore how organisations can streamline internal service operations, dismantle silos, and harness AI to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.
What’s covered in this episode:
Redefining Service Operations
What service operations mean in today’s business landscape
Moving beyond ITSM to drive enterprise-wide transformation
Maximising Efficiency
Platform consolidation strategies
Doing more with less through smarter workflows
AI & Automation in Action
Where AI and automation are making a tangible impact
From governance to data-driven decision-making
Leadership in a Changing Environment
How leaders can adapt to evolving business structures
Aligning service delivery with rising user expectations
Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.
For more information visit softcat.com.
This podcast is produced by The Podcast Coach.
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