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When and how should organizations appoint and test their crisis response teams? Eric McNulty is the associate director of Harvard University’s National Preparedness Leadership Initiative. In this episode, he discusses the best time to appoint crisis management response teams, who should be appointed and why, and how to ensure the teams will work well together.
Quotes
It's crucial to invest in a well-trained team that understands its role to effectively manage the serious consequences of a crisis. - Eric
The team's culture and how well they work together should never be underestimated, as it impacts their ability to handle challenges and find solutions effectively. - Eric
Featured Guest
Eric McNulty
Associate Director of Harvard University’s National Preparedness Leadership Initiative
https://www.linkedin.com/in/emcnulty
Chapters
00:00 Introduction
00:55 Importance of a crisis response team
01:24 Duties and responsibilities of crisis response team
02:08 Having a robust large crisis response team
02:40 Best time to make appointments
03:41 Worse situations in the absence of a crisis response team
04:30 Guidelines when appointing members of a crisis response team
05:24 The responsible for making appointments
06:51 Importance of demographics and diversity
07:35 Specific skills for a team member have
08:35 The recommended size of the team
09:19 The best person to lead a team
10:35 Application in the federal government and private sectors
11:33 Testing the crisis response team in a scenario
14:35 Imagining every worst case scenario
16:51 Procedure on replacing a member
18:21 Example of testing a crisis response team
20:20 Testing the crisis management plan
21:54 Takeaways from Eric
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