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Des Traynor, co-founder and Chief Strategy Officer of Intercom, has been at the forefront of digital customer engagement for the past decade, building a company wholly focused on helping brands have more relevant and personalized conversations with customers.
In this episode of Conversations w/ Conversocial, we will be talking with Des about bringing conversational insights to the forefront of your CX strategy to make every conversation more proactive, timely and contextually aware.
Join us to learn how and why:
- Conversational data offers unique and superior insights compared to other sources
- Conversational data can yield insights that the entire organization can use across sales/marketing/care
- Orchestrating brand engagement with customers in a single channel ensures relevance across the customer journey
