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Gregg Schoppman is a Partner at FMI and leads the firm’s Operations practice, working with contractors to improve productivity, profitability, and operational performance.
In this episode, we dig into how contractors actually improve their businesses, why process change is so difficult, how knowledge and judgment get transferred across organizations, and where technology and AI fit.
In this episode:
00:00 — Introduction
03:42 — Gregg’s path to FMI
05:18 — What FMI’s operations practice does
08:16 — Why contractors call FMI
10:38 — The problem you see vs. the real problem
13:42 — How Gregg diagnoses operational problems
15:34 — Why technology doesn’t fix broken processes
17:24 — Best practices vs. a contractor’s unique DNA
21:29 — Getting buy-in from the field
26:06 — Learning by observing how the work actually gets done
30:15 — Fix the symptom or look at the whole business?
34:14 — Why AI is coming up more with contractors
36:52 — How mid-sized contractors should approach AI
40:32 — Will AI fundamentally change construction?
43:09 — How AI is changing FMI
45:32 — What construction could look like in 10 years
BuiltForward
Exploring the future of construction and how AI will and won't transform it.
Hosted by Jason Jacobs.
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