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David once met a client in need at 11pm on a Monday night. The gentleman spent $12,000 in two hours. He’s been a client for life ever since.
That’s not a sales story. That’s an experience story.
In Episode 20 of Built By Doing, David and Stan break down why the experience you provide matters more than the product you sell — and how the smallest details (a bad hanger, a missing text update, a 6-hour service window) are silently killing businesses that think they’re doing everything right.
Inside this episode:
- The $12,000 midnight fitting that turned a stranger into a lifetime client
- How a $4 Amazon hanger cost David a customer on a $2,000 suit
- What David took from Tilman Fertitta’s “Shut Up and Listen” — and why DAC was already doing all of it
- The Audi mechanic video that instantly built more trust than 10 years of reputation
- The 5-second rule at David Alan Clothing — if a customer waits longer than that at the door, it’s a problem
- How a bad closet experience led David to launch an entirely new company
The thesis of this episode: "experience means you care."
If you’re a business owner, entrepreneur, or founder and you think your product speaks for itself — this conversation will change how you look at every interaction your customer has with your brand.
Subscribe for weekly conversations on entrepreneurship, customer experience, business strategy, and building companies the right way.
Questions about your own business? Drop us a comment or send us a private message at www.builtbydoingpodcast.com.
That’s not a sales story. That’s an experience story.
In Episode 20 of Built By Doing, David and Stan break down why the experience you provide matters more than the product you sell — and how the smallest details (a bad hanger, a missing text update, a 6-hour service window) are silently killing businesses that think they’re doing everything right.
Inside this episode:
- The $12,000 midnight fitting that turned a stranger into a lifetime client
- How a $4 Amazon hanger cost David a customer on a $2,000 suit
- What David took from Tilman Fertitta’s “Shut Up and Listen” — and why DAC was already doing all of it
- The Audi mechanic video that instantly built more trust than 10 years of reputation
- The 5-second rule at David Alan Clothing — if a customer waits longer than that at the door, it’s a problem
- How a bad closet experience led David to launch an entirely new company
The thesis of this episode: "experience means you care."
If you’re a business owner, entrepreneur, or founder and you think your product speaks for itself — this conversation will change how you look at every interaction your customer has with your brand.
Subscribe for weekly conversations on entrepreneurship, customer experience, business strategy, and building companies the right way.
Questions about your own business? Drop us a comment or send us a private message at www.builtbydoingpodcast.com.
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ตอนอื่นๆ ใน PODCAST นี้
David's first business was selling creepy crawlers for 25 cents at school. He got sent to the principal's office. Decades later, he's built an expanding successful brand that's donated over half a million dollars to charity.
That arc, from getting in trouble for hustling in first grade to running …
Entrepreneurship looks exciting when you're watching the wins. But what happens when you're exhausted, overwhelmed, burned out, and the work still has to get done?
In Episode 25 of Built By Doing, David Alan and Stan Kleja get candid about one of the hardest realities of building a business: stayi…
A med spa owner asked when she should hire help. David's answer: six months ago. That's the energy of this entire episode, real business owners asking the hard questions, and David and Stan answering from experience, not theory.
In Episode 22 of Built By Doing, David and Stan field questions from …
Nothing goes smooth. Ever. In Episode 23 of Built By Doing, David and Stan open a new monthly series: every month they lay out exactly what they're working on across the David Alan businesses, then come back the next month and grade themselves on what actually happened.
This month: the Columbus st…
When you start a business, pursue an entrepreneurial idea, or try to grow something that doesn't fit the traditional mold, everyone seems to have an opinion. Some advice can change the trajectory of your business. Other advice can create doubt, unnecessary complexity, wasted money, or convince you …
ข้อสงวนสิทธิ์: พอดแคสต์และอาร์ตเวิร์คที่ฝังอยู่ในหน้านี้มาจาก David Alan, Stan Kleja ซึ่งเป็นทรัพย์สินของเจ้าของและไม่มีส่วนเกี่ยวข้องหรือรับรองโดย Listen Notes, Inc.
