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Customer Contact Week (CCW) is coming up June 28th in Las Vegas and we are running a series of interviews with speakers and board members from the event.
In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over 20 and you can tell that he loves what he does!
Hear Mike talk about his experience with CCW and the trends he is seeing out there around automation & chatbots.
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ตอนอื่นๆ ใน PODCAST นี้
Episode #1 of "Bridging the Gap" with Jeff Kirchick and James Purvis from Cresta.
In today's episode, we ask Jeff and James what excited them about coming over to join Cresta.
The pandemic forever changed business. In the last 14 months, we saw companies' ability to pivot become magnified, strategic initiatives such as digital transformation got accelerated, and a fast track to remote work happened almost overnight.
The organizations that couldn't adjust fast enou…
Every organization has a performance gap between its top performers and the rest.
In this week's episode, James and Jeff discuss some of the ramifications this has on a business and some of the ways companies are trying to close that gap which is not very effective.
Have…
In today's episode, we interview Lisa Oswald, SVP of Customer Service at Travel Zoo about the effects of the pandemic on the travel industry and the future it brings.
Check out a full episode coming up Wednesday, May 26th at 12:00 pm EST and hear how TravelZoo confronted the pandemic head-on…
Listen in to hear about some exciting events coming up here at Cresta.ai
ข้อสงวนสิทธิ์: พอดแคสต์และอาร์ตเวิร์คที่ฝังอยู่ในหน้านี้มาจาก CRESTA.AI ซึ่งเป็นทรัพย์สินของเจ้าของและไม่มีส่วนเกี่ยวข้องหรือรับรองโดย Listen Notes, Inc.
