Its March Madness And We Are Here For It
The new episode of Saying It Out Loud with Bryan Baker and Jason Tracey is live.This week we are right in the middle of one of the best times of the year for sports fans. March Madness is here. Bryan and Jason dive into bracket thoughts, teams they trust, teams they do not, and the kind of tourname…
Chaos Starts At The Front Counter...Take Control Before It Costs You
Every shop owner has invested time and money to make the phone ring. But what happens when it finally does?In this episode, Kevin Brown and Jason Tracey tackle one of the biggest profit leaks in the automotive industry: what happens at the front counter. From the very first phone call to the final …
Adapt or Die: Using AI To Take Control Of Your Shop
Every major shift in business creates two kinds of shop owners. The ones who wait until everyone else has already figured it out. And the ones who adapt early, learn the system, and create an advantage long before the rest of the industry catches up.In this episode of Repair Shop Reckoning, Kevin B…
Don't Send Your Service Advisor Into A Battle Unarmed
Your service advisor may be the gatekeeper of your entire business, but have you actually trained them to protect it?In Part One of this two-part Repair Shop Reckoning conversation, Kevin Brown and Jason Tracey break down one of the most expensive problems hiding inside repair shops today: owners e…
You Cannot Fix What You Refuse To Measure
Most shop owners think they need more calls, more customers, or more work. But what happens when the phone is already ringing and the opportunities are being lost before the vehicle ever reaches the shop?In this episode of Repair Shop Reckoning, Kevin Brown and Jason Tracey break down what they are…
Arming Your Service Advisors For Battle
Customers do not buy brake pads, transmissions, tires, or diagnostics. They buy confidence that their family will be safe, their truck will get them back to work, their trip will stay on schedule, and the problem will finally be handled.In Part Two of this Repair Shop Reckoning conversation, Kevin …
If You're Not Leading You're Just Taking A Walk
Everybody wants better employees. Better technicians. Better service advisors. Better attitudes. More accountability.But what if the problem isn't your people? What if it's your leadership?This week on Repair Shop Reckoning, Kevin Brown and Jason Tracey dig into one of the biggest problems hiding i…
America Is Short On Men...Why Your Shop Needs A Leader Not A Friend
America isn't short on males. It's short on men willing to take responsibility.In this 1st of 2 episodes of Repair Shop Reckoning, Kevin Brown and Jason Tracey get into what leadership actually looks like when you're the one responsible for the shop, the employees, the decisions and the consequence…
Act Of God (Feat. Jason Tracey)
From the beginning, Almighty God אֲדֹנָי אֱלֹהִים ﷻ formed a people to walk in His ways, to bear His Name among the nations, and to guard His Torah תּוֹרָה in justice, mercy, and truth.
Through the generations, many have strayed—forgetting the paths of life and the inheritance entrusted to them. Y…
Stop Apologizing for Your Prices. Start Selling Your Value.
Your customer says you're too expensive. The shop down the street is cheaper. The parts store will scan their car for free. And suddenly, your service advisor is standing at the front counter trying to justify a $2,400 repair. Sound familiar?In this episode of Repair Shop Reckoning, Kevin Brown and…
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