# Gavin Scott
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Gavin Duncan Scott (born 1950) is an English novelist, broadcaster and writer of the Emmy-winning mini-series The Mists of Avalon, Small Soldiers, The Borrowers and Legend of Earthsea. He spent ten years making films for British television before becoming a screenwriter, creating more than two hundred documentaries and short films for BBC and the commercial TV, including UK’s prestigious Channel 4. His first assignment in the United States was with George Lucas, developing and scripting The Young Indiana Jones Chronicles.
S3-E15 EPIC Listening with Gavin Scott
Welcome to the Finding Your EPIC® podcast.
In this episode, host Jacqueline Frost talks to Gavin Scott, customer experience expert, facilitator and leadership coach.
Having spent years working in customer service and leadership development, Gavin explains how listening became far more than simply h…
Ep 89: Putting People First in Customer Experience with Kyle Wright
Welcome to Episode 89 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Kyle Wright.
Kyle is Head of Customer Experience at South Yorkshire Mayoral Combined Authority (SYMCA).
We hear him talk about his journey from frontline customer-facing roles into CX leadership; wh…
Hollywood Avalon, ep. 38 - The Mists of Avalon (2001)
The classic Arthurian story is given a Pagan spin, where the adherents of the Goddess of the Old Religion--lead by Vivian, the Lady of the Lake, and her chosen successor Morgaine--are at odds with the growing Christian religion of Glastonbury and Camelot. Everyone hopes that Arthur will be the one …
Love in Their Hearts and compassion for animals with Marc Bekoff, PhD
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Marc Bekoff, PhD, joins Zazie and Kristi to talk about his new book Love in Their Hearts, his work (and upcoming book) with Jane Goodall, and what it's like studying canids.
We talked about:
Why Marc and his co-author Jeff Campbell wrote Love In Their Hearts
The time Marc's d…
Ep 90: Breaking Down the Silos Between CX, EX & DX with Claire Boscq and Andy Jarvis
Welcome to Episode 90 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Claire Boscq and Andy Jarvis.
Claire is an award-winning Customer Experience Consultant, international keynote speaker and creator of the BizShui™ Method. Andy is a technology consultant with more t…
Episode 91: Can AI Make Customer Service More Human? with Sedrak Hovhannisyan
Welcome to Episode 91 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Sedrak Hovhannisyan.
Sedrak is an AI expert, entrepreneur and customer experience advocate from Armenia, who has built AI agents and led teams across customer success, sales, support and marketing.
…
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