Retail Tech Can't Replace Retail Strategy
Hi, I'm Clare Bailey, founder of Retail Champion.
Let me tell you about an email that made me lose trust in a brand overnight. I'd bought several pairs of shoes online. Two days later, a cheerful 50% off email landed in my inbox — for the exact pairs I'd just bought. No acknowledgement. No credit. …
The Own Brand Retail Revolution in British Supermarkets
In this bonus episode, Clare Bailey joins BBC Merseyside to discuss the shifting grocery shopping habits in the UK. Once considered second-rate or even a little embarrassing, own label groceries now account for 52% of all items in our baskets — a dramatic change driven by rising costs, wider choice…
Is Your Retail Business Stuck in the Middle? Here's How to Fix That
Hi, I'm Clare Bailey, founder of The Retail Champion.
This is the final episode of my three-part series on discounting, data, and escaping the middle market trap — and this one's all about the fix.
If you've been following parts one and two, you'll recognise this: you're not the cheapest in your ma…
The Loyalty Illusion: Are Your Customers Actually Loyal — Or Just Trained?
Hi, I'm Clare Bailey, founder of The Retail Champion.
Here's an uncomfortable truth I want to put on the table right at the start of this new series: most retailers think they've got loyal customers. But when you look more closely — at the apps, the points, the personalised offers, the data being h…
Gen Z: They're Not Disloyal. They're Just Not Yours
You've heard it said that Gen Z are disloyal. They switch brands constantly, they don't commit, they jump around. But what if that's the wrong lens entirely?
Hi, I'm Clare Bailey, founder of Retail Champion.
This is Part 2 of my three-part miniseries, "The Loyalty Illusion" — and in this episode I …
Trust vs Reward: What Real Loyalty Actually Looks Like
Let me ask you something that might make you uncomfortable. You probably have a loyalty programme. Maybe you've got an app, special offers, points, a rewards card. But if your customers are only coming back because of those incentives — is that actually loyalty?
Hi, I'm Clare Bailey, founder of Ret…
More stock, more problems: Retail's 'Stock Illusion' (Pt1)
Hi, I’m Clare Bailey, The Retail Champion.
This episode kicks off a brand new three-part miniseries called "The Stock Illusion" — and if you’ve ever felt like you’re drowning in stock but still struggling to grow your sales, this is the conversation you need to hear.
I’m tackling one of the most da…
Does Your Retail Business Have Range Creep: Retail's 'Stock Illusion' (Pt2)
Hi, I'm Clare Bailey, The Retail Champion.
In Part 1 of the Stock Illusion series, we explored the customer-facing cost of over-ranging — the overwhelm, the choice paralysis, the damage to the shopping experience. Now it's time to go deeper.
In this episode, I'm looking at the operational reality…
Mastering Product Selection and Cash Flow: Retail's 'Stock Illusion' (Pt3)
Hi, I'm Clare Bailey, The Retail Champion - This is the 3rd and final part of our 'Stock Illusion' miniseries.
In Part 1, we explored the customer-facing cost of over-ranging — the overwhelm, the choice paralysis, the damage to the shopping experience. Now it's time to go deeper.
In Part 2 we look…
Are You a Busy Fool? The Footfall Trap Every Retailer Falls Into
Have you ever caught yourself being a bit of a busy fool? The high street's packed, the pavements are full, the events are pulling in the crowds — so your footfall figures are up. But footfall doesn't save a high street. If sales aren't growing in line with visitor numbers, profits certainly won't …
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