A Local Collaboration Community Project To Help Reduce 999 Calls

In this episode of Talking Improvement, we delve into a groundbreaking collaborative project aimed at reducing unnecessary ambulance call outs for falls at home.   

Dom Bird, Deputy Director of Improvement Cymru, hosts a discussion with Eleri D'Arcy, Demi Catterall, and Amy Jenkins, key figures from different organisations involved in this initiative.   Recognising the significant impact of falls, particularly among older adults, the project sought to address the issue of unnecessary ambulance callouts for non-injurious falls.

Bringing together representatives from healthcare, at-home care providers, and local government, the project fostered a multi-dimensional approach to tackling falls, leveraging diverse expertise and resources. Utilising technology such as the ISTUMBLE app, the project introduced efficient assessment methods and alternative care pathways.

By empowering care providers to respond effectively to falls, the project not only reduced long lies and hospital admissions but also bolstered confidence among service users, enhancing emotional support and fostering a sense of security within the community.  

With special thanks to the following for their help with this project:
Diane Patterson and Andrew Thorne from Simply Safe, Ben Scott from Welsh Ambulance Services NHS Trust, Sheena Morgan and Sharon Jackson from Swansea Bay UHB, Francesca Ormeno, Anna Wake, Fiona Broxton, Alex Thomas and Shann Cowap from Swansea Council and Joanne Powell and Lee Wheeler from Improvement Cymru.