Human in the Loop: Reflections on the Value of People [E107]

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training

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In Our Episode Today:

I'm coming off a month of art fair travel with my wife and I am taking a moment to reflect on some things on my mind.

This is a an AI and Human topic - but it also isn’t…

I touch on a bunch of things from our ventures up North…

• A stop at an old inn near Suttons Bay, and a porch sign advertising telegraph and cable messages, which sets up today's word
• A hike up Pyramid Point at Sleeping Bear Dunes, low signal, slower wifi, and why that was exactly right
• What a coffee mug reading "Fountain Point is for People" has to do with AI
• A conversation with an entrepreneur who was half right about a very important thing, and where he lost me
• What I'm hearing from kids and young colleagues navigating new AI tools, and what it reveals about how they see their own value
• A detour into the Book of Acts and why Paul's day job as a tentmaker might not have been as humble as it looks

Word of the Day: telegraph, noun and verb. From the Greek, tele meaning far, graphein meaning to write, far writing.

It came into English through French in the early 1800s as a device for sending compressed messages across distance.

But it's the verb I'm after this week, to telegraph something means to reveal your next move before you make it.

Sincerely,

Craig O'Neill

Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Contact Information

• Email Craig O'Neill: speakup@craigoneill.net
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Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Storytelling and Open Discussion. https://remarkableresults.biz/

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Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/