OM DETTA AVSNITT
Ray Sclafani and Mark Hurley cover a full slate of industry news before sitting down with Andrei Pop, Founder and CEO of Humanity Labs. They open with a surge in cybersecurity breaches hitting major wealth management firms, the growing liquidity risks inside private credit portfolios, the ongoing war for advisor talent and the limits of non-compete enforcement, and the under appreciated challenge of serving clients who are struggling emotionally in retirement. They also weigh in on Robinhood's push upmarket and take a hard look at whether a high-profile Vanguard investment in a small startup deserves the dramatic headlines it's getting.
In the main segment, Andrei Pop joins to make the case for a fundamentally different operating model in wealth management — one built around a managed digital workforce that handles client onboarding, compliance, reporting, billing and more, freeing human talent to focus on what actually differentiates a firm. Ray and Mark push back on cost, control, scalability and who this model really works for, making for one of the more honest conversations the industry is having right now about where AI is actually headed.
Andrei Pop is the founder and CEO of Humanity Labs, where he partners with leading wealth management firms to transform their operating models through a managed digital workforce. Before Humanity Labs, Andrei founded Human API in 2014, building it into the nation's largest real-time health data network with over 280 million connected lives and used by eight of the ten largest insurers in the country. Human API was acquired by LexisNexis in 2024, where Andrei served as General Manager before launching Humanity Labs in 2025. He has spent his career building companies at the intersection of AI and highly regulated industries, and brings that experience directly to the unique compliance, scale and operational challenges facing wealth management firms today.
About Our Hosts:
Mark Hurley
Mark Hurley is CEO of Digital Privacy and Protection, a cybersecurity specializing in serving clients of financial advisory firms and other professionals. Prior to that, he was CEO of Fiduciary Network, an acquirer of minority interests in RIAs. From 1998 to 2004, he was CEO of Undiscovered Managers, a mutual fund company that was sold to JP Morgan Asset Management. He began his career as an investment banker in the financial services division of Goldman Sachs, where he specialized in asset management. He is a graduate of the United States Military Academy at West Point and holds an M.B.A. from the Stanford Graduate School of Business.
To learn more about Mark Hurley and Digital Privacy and Protection visit dpripro.com
Ray Sclafani
After 20 years at AllianceBernstein, Ray Sclafani founded and heads ClientWise, the premier coaching and training company exclusively serving the financial services industry. Ray’s passion for serving leaders, advisors, and companies in the financial services sector is reflected in ClientWise and its unique coaching programs and team of credentialed coaches that help advisors and companies find the next level of professional excellence and financial success with greater focus and ease.
Ray’s experience as a seasoned specialist in coaching and training in the financial sector mirrors his long and profitable history in the industry. In his 20 years at AllianceBernstein, Ray was one of the company’s top sales professionals and executive leaders. His knowledge of how to create and execute on highly successful sales plans and build long lasting client connections was later utilized as founder and Managing Director of the Advisor Institute at AllianceBernstein.
As a complement to his coaching skills, he also holds a Master’s Certification in Neuro-Linguistics from the International Association for Neuro-Linguistic Programming and has participated in The Strategic Coach® Program for 17 years.
Ray’s book, You’ve Been Framed: How to Reframe Your Wealth Management Business and Renew Client Relationships, was published by Wiley in 2015. Ray holds a BA from Baylor University. He lives in Flower Mound, Texas with his wife and true life partner, Beth. Their two sons and Beth continually inspire his work and his passion for excellence.
To learn more about Ray Sclafani and ClientWise visit www.clientwise.com
