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Episode Title: When Technology Goes Wrong: The Missed Opportunity in Financial Services with David Pool
Description: In this episode, Paddy Dhanda is joined by David Pool, Portfolio Director for Data and AI at QA, to explore the unique challenges facing the financial sector, in the data revolution.
From Alpha data to the Internet of Things, and from fintech disruptors to legacy system inertia, this conversation dives deep into how financial institutions can—and must—adapt to stay competitive.
What You’ll Learn:
What “alpha data” is and why it matters
How fintechs are leapfrogging traditional banks
The role of AI and data storytelling in financial services
Why personalisation is the new battleground
How legacy systems are holding back innovation
The dangers of “pilotitis” in AI projects
Guest: David Pool – Portfolio Director for Data and AI at QA
Host: Paddy Dhanda – Head of Product Discovery and Agile Practices at QA
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