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As a minimum, you need testers who understand the testing process and how to navigate their way around your new system. But the best testers are people who take delight in breaking things and can articulate precisely how they broke them. Key Takeaway: Even the most well developed SAAS solutions nee…

Governance and Control

Key takeaway: It’s essential that your executive steering committee, operational steering committee and design authority draw their members from across different functions and areas of the business.  In this episode, Jason refers to two articles on puzzles and mysteries. The first written by Gregor…
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Target Operating Model Design

Transformation is, at its core, the process of turning one operating model into another. Key takeaway:  An operating model is the collection of capabilities (people, process and technology) that an organisation deploys to turn its vision and strategy into products and services that deliver value to…
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