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As Large Language Models (LLMs) continue to evolve and get better, one of the more exciting promises of AI will be its ability to facilitate natural, human-like interactions. In this episode we sit down with Nick Hasty, founding engineer of internet sensation Giphy, now the innovative mind behind L…
While the intricacies of patient intake and lead mapping are critical, creating an actionable patient journey map is where the magic really starts to happen. Building upon the previous discussion of Intake Process Design, Traktion co-founders Ryan Woolley and Jon Eggleton discuss how the patient&ap…
When choosing a technology platform it's essential to make the right decision, as a bad one could set a healthcare organization back months or even years. Building upon the foundational need for a CRM, in this episode we delve into how a structured evaluation, scoring matrix, and vendor manage…

Healthcare CRM: Implementation

Embarking on a CRM implementation can be a pivotal moment for a healthcare organization, and making the right choice in implementation partners is perhaps just as important as the platform itself. Following up on our discussion about platform selection, this episode zeroes in on the critical phase …
You've successfully navigated a CRM or marketing automation implementation, and now it's time to unlock its true potential by measuring success. In this episode, we dive deep into Key Performance Indicators (KPIs) and Dashboards for multi-practice healthcare organizations, post-implementa…
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