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The skill that made you indispensable early in your practice can eventually become the thing holding the entire organization back. In this episode, Kevin Johnson explains why successful owners and managers eventually have to transition out of firefighter mode. Solving problems quickly may have been…
Scaling is often treated like a strategy reserved for large corporations, venture-backed companies, or businesses with multiple locations. But the same principles apply to a service-based practice of almost any size. In this episode, Kevin Johnson explains what scaling actually looks like inside a …
Most practice owners think employee turnover costs them the time and inconvenience of finding a replacement. The real number can be dramatically higher. In this episode, Kevin Johnson explains why replacing a single employee can cost anywhere from 100% to 200% of that person’s annualized salary on…
Scaling is often treated like a strategy reserved for large corporations, venture-backed companies, or businesses with multiple locations. But the same principles apply to a service-based practice of almost any size. In this episode, Kevin Johnson explains what scaling actually looks like inside a …
When staffing overhead rises, many practice owners immediately consider cutting hours, reducing positions, or shrinking the team. But the real problem is often not how many people are on payroll. It is that critical responsibilities are not clearly owned. In this episode, Kevin Johnson explains why…
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